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New Year’s Service Resolutions for 2011

Thrive Tech Blog - Customer Services Resolutions for 2011As 2011 begins, I think it is an important time to reflect on all that has transpired over the past year and what we can all do to better ourselves. This time of year always provokes thoughts of self improvement, goal planning, and reaching personal milestones.

We tend to always take the personal approach of self-improvement and ways in which we can better ourselves in regards to the typical things such as health, relationships, financial status, and kicking bad habits. However, what we tend not to do is think about a set of New Year’s resolutions from a business standpoint and customer service perspective. Specifically, looking at ways we can better our service delivery to our clients.

There is always room for improvement when it comes to customer service. My hopes are to transcend the typical New Year’s resolutions from the personal perspective to the customer service perspective. So, without further adieu, here are my New Year’s resolutions…

How We Will Provide Better Customer Service in 2011

1. Get Out There

I have talked before in this blog that we need to move away from simply using email as our main form of communication. We have gotten very far away from the good old handshake. We hide behind email as the quick way out. I hear all too often, “well, I emailed them.” This is just not cutting it anymore, as relationships are suffering and in turn customer service suffers. We cannot truly know each other by email only. In fact, even phone calls are not enough. We need to get out there.