Privacy Policy

US Privacy Policy

Privacy

This privacy policy applies to https://www.thrivenextgen.com owned and operated by Thrive Operations. (“Thrive”, “We”, “Us”) This privacy policy describes how Thrive collects and uses the personal information you provide on our web site and customer portal. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Information collection and use

We collect the following personal information from you on our site:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as billing address
  • Unique Identifiers such as user name, account number, password
  • Information about your business such as company name, address, business type

We use this information to:

  • Assess the needs of your business to determine suitable services
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Conduct research and analysis

Service providers

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service and sending emails. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information confidential.

Legal Disclaimer

In certain situations, Thrive may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If Thrive is involved in a merger, acquisition, or sale of all of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

User access and choice

Upon request Thrive will provide you with information about whether we hold any of your personal information. To request this information please contact us by emailing our Privacy Team at privacy@thrivenetworks.com or by contacting us by telephone or postal mail at the contact information listed below.

If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page, by emailing our Privacy Team at privacy@thrivenetworks.com or by contacting us by telephone or postal mail at the contact information listed below. If you no longer desire our service, please contact us directly.

We will respond to your request within reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at unsubscribe@thrivenetworks.com.

Tracking technologies

Thrive and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. To manage Flash cookies, please the Adobe website at http://www.adobe.com.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

Security

The security of your personal information is important to us. When you enter sensitive information on our site, we encrypt the transmission of that information using reasonable security (TLS). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.

Additional information

Links to 3rd Party Sites Our Site includes links to other Web sites whose privacy practices may differ from those of Thrive. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Collection and use of 3rd party personal information

You may also provide personal information about other people, such as their name, date of birth and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

Blog

Our Web site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at privacy@thrivenetworks.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@thrivenetworks.com

Social media widgets

Our Web site includes Social Media Features, such as the Facebook Like button, links to our various social media pages and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to this policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact: Marketing, Thrive Operations, 25 Forbes Boulevard, Suite 3, Foxborough, MA 02035, or email us at privacy@thrivenetworks.com

© 2020 Thrive Operations, LLC

UK Privacy Policy

Use of Cookies

Cookies are small text files that are downloaded on to your device when you visit a website. They are completely safe and an essential tool that helps improve user experience by collecting information about how you navigate a site.

Our site uses the following cookies:

Cookie: Google Name: _ga, _gid Expiration: _ga – expires after 2 years and _gid – expires after 24 hours

Purpose: Used to distinguish users

More information: to find out more about the Google cookie policy you can visit – https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie: Cookie Consent Name: viewed_cookie_policy, wordpress_test_cookie Expiration: After 1 year, unless you manually clear your cache

Purpose: Cookie is set by cookie consent plugin to record that you accept the fact that the site uses cookies.

 

These cookies do not collect any personal information that can be used to identify you. We use them to statistically analyse and understand which parts of our website have been visited so that we can continue to develop the user online experience, our products and our services.

The information we collect is stored securely by Google Inc. in the US. By using our website, you consent to us using cookies in this way.

Most web browsers allow you to disable cookies through your browser settings. However, if you choose to do this, you may not be able to experience the full functionality of our site and you may not be able to access certain areas. We therefore recommend that you accept the use of cookies.

 

Thrive Privacy Policy

Maintaining data privacy and data protection is a priority for Thrive.  In recognition of this fact, Thrive has implemented a Business Management System (BMS) compliant with BS10012:2017, independently verified by an accredited certification body.

This privacy policy sets out the legal basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.

Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Any questions relating to data privacy with Thrive or this policy should be sent by email to

privacy@thrivenetworks.com, or by writing to Thrive – 16 – 22 Crawley Green Road, Luton, LU2 0QX.  Alternatively, you can call Richard Smith (DCO) on 01582 433 847

 

What Personal Information is Held

We may collect and process the following data from you:

  • Information you consent to provide Thrive that is required to carry out our obligations arising from any contracts entered between you and us, or potential contracts that may be in liaison between you and us.
  • Information that you consent to provide by filling in forms on our website, or as part of any direct marketing or sales activities. This includes and is not limited to personal information about you such as your name, telephone contact number, geographical address/location, email address and interests.
    Note: Clear consent information is supplied at point of collection to provide information on the use of data; and a record of the consent is taken at point of collection.
  • If you contact us by telephone or in writing, we may keep a copy of your correspondence or communication.
  • Details of your visits to our website and the resources that you access
  • Information collected from 3rd parties and available within legitimately purchased marketing lists

If you have provided us with the personal data of another person, there is a clear requirement imposed by Thrive for you to confirm that he/she consents to the processing of his/her personal data and that you have informed him/her of our identity as a Data Controller and the nature of the processing taking place.  Records will be retained as evidence of this consent.

 

How will we use the information we hold about you?

We use information held about you in the following ways:

Performance of a contract – We use information held about you to carry out our obligations arising from any contracts entered into between you and us; and to notify you about changes to our services.

Legitimate Interests – We use information held about you to provide you with information about our products and/or services that you request from us or that you could reasonably expect to receive from us where we feel it may interest you.

Consent (Direct Marketing) – We use information held about you to provide you with information on products and/or services that you request from us, or which we feel may interest you where you have consented to be contacted for such purposes.  Where consent has been provided to Thrive, it is a recognised right of the Data Subject that this consent can also be withdrawn.  Should you with to withdraw consent, please email privacy@thrivenetworks.com, or by writing to Thrive – Ltd 16 – 22 Crawley Green Road, Luton, LU2 0QX.

Consent (Website) – To ensure that content from our Website is presented in the most effective manner for you and your device (see Cookie Policy above);

We will not share your data with third parties for other marketing purposes unless we have your express consent to do so.

 

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted to this page on our website

 

Your rights relating to Personal Data

You have the right to ask us to cease processing your personal data for marketing purposes. We will seek consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can also exercise your right to prevent such processing by contacting us at privacy@thrivenetworks.com

GDPR gives you the right to access information held about you. Your right of access can be exercised at any time.  Thrive operates both a Data Subjects Rights procedure and a Subject Access Rights Procedure to ensure that all rights exercised by data subjects relating to personal data are managed appropriately.

From time to time, our website may contain links to and from our strategic partner(s), partner network(s), strategic sponsor(s), advertiser(s) and affiliate(s). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

 

Retention of your information

We take appropriate measures to ensure that any information collected from you is kept secure.  Thrive holds UKAS accredited certification to ISO 27001:2013, and is subject to both internal and external audits to ensure that information security is upheld for Thrive.

Thrive operates a clear Retention policy and associated Retention Schedule to ensure personal data is kept only for so long as is necessary for the purpose for which such information is used.

If any of your personal data changes, or if you have any questions about how we use data which relates to you, please contact us by email at privacy@thrivenetworks.com. We normally update your personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.

 

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, strategic partner(s) or strategic sponsor(s) our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.

As part of our GDPR and BS10012:2017 compliance obligations, we are duty bound to check when personal data may be shared with third parties to ensure that they apply the same or greater controls in terms of data protection.  The use of non-disclosure agreements forms part of our third-party data sharing controls.

We may disclose your personal information to third parties

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply other agreements; or
  • to protect the rights, property or safety of Thrive plc, our customers or others.

Thrive has risk assessed where personal information may be transferred outside the EEA.  As part of our own due diligence we have identified that personal data held for and by Thrive resides in the EU.  Thrive will continue to monitor this for Thrive considering any 3rd party provider changes in the future. Should a requirement for data to be transferred outside of the EU in future, Thrive will implement controls and safeguards to ensure that equal to or greater data protection measures are enforced and records retained to evidence this.