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Why We Offer an Office 365 Center of Excellence Instead of Managed Services

About three years ago, Timlin Enterprises began developing a Managed Services offering for SharePoint. We hired and trained new staff, developed processes and systems to ensure we could provide high-quality SharePoint support, and began offering the solution to our customers. Our first customers were typically running SharePoint 2010 or 2013 on-premise, and our services were designed to alleviate the need to install patches and monitor logs. The service grew over time, and we kept adding customers and staff to meet growing demand.

Not too long after we began providing Managed Services for SharePoint customers, we started offering them to our Office 365 customers as well. Right from the start, we noticed the type of support we were providing to our Office 365 customers was a bit different than what we were providing to SharePoint customers … it was more proactive in nature. While we certainly did (and still do) receive requests to help with a critical configuration issue or problem, the nature of our customer interactions was more about helping improve their Office 365 user adoption, providing training, and aiding with small projects to continuously improve end-user solutions.

Office 365 Innovation Picks Up

As you probably know, the growth of the Office 365 platform over the last three years has been tremendous. In October 2017, Microsoft reported that the number of commercial monthly active users was at 120 million. Further, they expect to have two-thirds of Office users in the cloud by fiscal 2019.

“About a year ago, our service began evolving in a few notable ways”

Timin Enterprises has been growing along with the Office 365 platform; and, approximately a year ago, our service began evolving in a few notable new ways:

  • Clients began asking us about the new features and tool