The Thrive Client Experience
It’s no secret that people are the most important resource in any organization. No matter the industry, one thing rings true: talented, dedicated people are what makes the true difference in our bottom lines. While other IT service providers offer a standard set of hardware, software, services, and support, we believe that Thrive’s NextGen services – and how we deliver them – truly differentiate us. That’s why the entire Thrive team – not just those working in account management – focuses on delivering the superior client experience. We make it our business to drive and support your success.
We’re able to consistently put the right people in the right places to succeed because of our proven Thrive5 methodology. Thrive5 creates a meaningful IT roadmap that capitalizes upon NextGen technologies and services, focusing on our shared customer – your users. Let’s take a look at that process and what makes it unique to the Thrive experience.
The Thrive5 Methodology
Thrive’s account management team sits down with your organization to ensure that big picture issues are identified and included as remediation points alongside IT and security issues. During this first stage of the partnership, our goal is to understand your organization, your employees, your customers, and your goals.
Current Technology Assessment
Thrive’s technicians intensely analyze systems and processes to get a baseline of your current state. Typically a hands-off process for organizational leaders, Thrive will ensure you’re kept up to date and apprised during the process.
Comprehensive Solution Design
In this phase, Thrive’s Customer Experience team acts as a technical liaison between the IT teams and managerial teams to help outline strategy implementation with your larger business model in mind.
This usually includes a discussion around a governance plan for maintaining ease of use and organization of the new software tools to be launched.
They address issues like adding multi-factor authentication (MFA), endpoint detection and response (EDR), security incident and event management (SIEM), and more to your security stack while also ensuring it is deployed in such a way that it does not hinder employees from getting their jobs done.
Implementation and Optimization
This is where strategy comes to life. Throughout implementation, Thrive’s expert team ensures your existing data is safeguarded and that employees are up to date on any new practices put in place to improve security or to make their jobs easier.
At least once per year, Thrive revisits strategy in a Technology Business Review. In that review, we conduct a gap analysis comparing current technology against best practices to ensure your organization has the appropriate infrastructure to meet your business and security needs. The Thrive team then provides a plan to prioritize and remediate any gaps in coverage.
24 x 7 Managed Services
Enhancing your security stack with firewall protection is an effective step in safeguarding your important data. The next most important process is monitoring and maintaining said firewall to close any holes and stop attacks before they happen.
A Team You Can Trust
Thrive’s expert team of information security professionals is constantly identifying and mitigating potential breaches while also bolstering the frontlines to directly stop targeted attacks at our 24x7x365 Security Operations Center. At the same time, this team is always available to ensure your technology services are seamlessly transitioned and properly supported. In addition, we deliver hard-to-find CIO and CISO-level resources to provide high-quality oversight, regulatory, and compliance guidance through our vCISO service.
Enabling You to Take the Reigns
While not every organization needs a fully managed external team of IT professionals, the Thrive Platform enables you to be as hands-on or hands-off as you want. The Thrive Platform provides tailored experiences depending on the individual roles of your employees, streamlining the day-to-day tasks of IT while enabling users with self-service tools. Custom workflows and easy-to-follow instructions make day-to-day tasks a breeze, even automating some of the most common IT help desk ticket items like password resets and new hire onboarding.
It’s Our Business to Stay on Top of Yours
Thrive’s goal is to be your go-to partner for NextGen technology services. We understand that everyone has a choice when it comes to not only the hardware and software you choose to deploy, but also who you choose to help integrate and maintain those systems across your organization.
From discovery all the way through deploying and maintaining your new IT strategy, our account management team makes it their duty to fully understand all the challenges your business faces. As new problems or new initiatives arise, your tailored NextGen strategy is adjusted to support them.
Wherever you are in your IT journey – we’re here to help.