TransformIT
Deliver Better IT Outcomes with TransformIT
The Thrive Platform enables IT teams to deliver better service with less time and effort. By aligning your IT processes with your business goals, we can help reduce technical debt, increase agility, and tangibly improve customer experience through your CSAT scores. The Thrive Platform makes self-service easy and automates frequent manual tasks, which changes how your teams can get things done.
TransformIT Delivers More Than Just a Platform
The TransformIT Platform is more than a technology. TransformIT has potentially powerful IT tools – but it all depends on how it is implemented. Our strength is our years of experience with ITSM as a managed services provider. We understand that a successful ITSM implementation requires the combination of technology with human-centric design. We have developed a consultative approach that allows us to work with you to understand and articulate your process and teams and then translate that into a service and case management workflow that naturally and intuitively reflects those teams and processes.
Thrive has built our service platforms on ServiceNow technologies – and we can provide real-world expertise to help you get more out of all your IT systems.
Insights That Transform
It is easy to run a ticketing system. It is much harder – and more valuable – to define and track your workflows and to use your systems to maximize your customer experience.
ServiceNow provides a comprehensive view of your IT assets (software and hardware) and your teams, and this can even be expanded into other operational areas like HR or facilities. This is a real-time view of how your organization is running at an operational level.
At a foundational level, an IT service management tool (ITSM) like ServiceNow can help coordinate the routine transactions around IT systems:
- Coordinate multiple teams to work tickets to increase efficiency and time-to-resolution
- Move away from unreliable email-based support
- Track system assets and inventory
- Reduce technical debt by streamlining and connecting IT systems
- Onboard and off-board third-party IT systems
- Increase cross-team communication
But at Thrive, we can take that further. ServiceNow has a wealth of data at your fingertips – system performance, team workloads, customer satisfaction. We have the experience to help you find actionable insights and performance enhancements through more effective ServiceNow implementations:
- Connect multiple ServiceNow applications for a single platform view of IT
- Create dashboards and reports for real-time performance insights
- Identify and define unique workflows for your teams and customers
- Automate processes for faster and more consistent results
TransformIT in Action
| Capability | Thrive Client Portal | TransformIT Professional | TransformIT Enterprise |
| Internal IT ticketing | ✅ | ✅ | ✅ |
| Co-management of ServiceNow | ❌ | ✅ | ✅ |
| ServiceNow Reports & Dashboards | ❌ | ✅ | ✅ |
| Assignment Groups | ❌ | 1 | 5 |
| Service catalog | ❌ | ❌ | ✅ |
| Case categories | ❌ | ❌ | ✅ |
| Notification templates | ❌ | ❌ | ✅ |
Real-World Design, Tailored to Your Business Goals
ServiceNow provides a powerful platform that can boost team productivity by 30% – but each deployment is unique to every organization. This can make it difficult to get running or can lead to implementation problems that hamper your success.
Thrive can accelerate your adoption of ServiceNow through an experience-based design approach. Part of transforming IT is recognizing that IT encompasses more than just technology. We have developed an ITIL-focused, consultative approach, embracing principles such as focusing first on value, starting where you are, optimizing where we can, and keeping our solutions simple and relevant.
Our first step is to understand the different types of demand that your teams need to support your users and core activities. Once we have that holistic view, then we look at all of the ways that your teams and our Thrive teams can collaborate to amplify performance and support. These conversations drive the design and development efforts for the TransformIT setup.
With the combination of deep expertise with ServiceNow and insight into your objectives, the Thrive TransformIT Platform can help leverage the power of ServiceNow intelligence and automation to optimize your teams.
Go With the (Work)flow and Optimize Performance
One powerful aspect of the TransformIT platform is the ability to automate responses. TransformIT Workflows define actions to handle case routing, groups, notifications, and escalations.
The combination of automation, analytics, and visibility can be a dynamic foundation for managing complex IT or user experience operations. The TransformIT platform offers enhancements that can help introduce new potential use cases:
● Co-management of the ServiceNow environment and ticket activity
● Change management
● Resource management
● Integration with third-party systems
● Integration with other ServiceNow instances
Let's Build IT That Works for You
Ready to streamline service delivery and align your IT with your business goals? Our experts are here to help you design and implement a human-centered ITSM solution that drives real results.