Thrive’s ServiceNow-Powered Platform Transforms IT Service Management
Over the past few years, we’ve worked hard to improve how we deliver managed IT services to clients. With the Thrive Platform, powered by ServiceNow, we eliminate many of the IT challenges organizations face on a daily basis.
The platform removes manual error from the equation, allowing tasks to be handled more efficiently, improving the day-to-day productivity of the IT team and saving valuable time. By building on the enterprise-class power of ServiceNow, the Thrive Platform gives clients better access to service and more accurate environment insights, while also transforming how IT is consumed through self-service.
The Power of Self-Service IT
When it comes to self-service, our goal is to streamline the process for employees and organizations. Whether utilizing a managed services provider or an IT help desk, employees may have to place a call or send an email to solve even the simplest of issues, such as changing a password. Gartner Group estimates at least 20% of help desk calls revolve around password resets. With the Thrive Platform, that once-tedious task