Thrive Spotlight: Justin Tourtelotte, EVP, Project Delivery & Business Operations

Welcome back to another installment of our “Thrive Spotlight” blog series.

Our featured employee is Justin Tourtelotte, EVP, Project Delivery & Business Operations. Justin creates, implements, and manages Thrive’s customer onboarding processes. He focuses on creating protocols that can scale, enabling Thrive team members to do their jobs efficiently, and satisfying clients to the highest level.

Justin’s home in Duxbury, Massachusetts, is always abuzz with his wife, four kids, a dog and a cat. Justin and his family enjoy living close to the shore for spontaneous and fun days on the beach or water.

Hi Justin! Can you tell us about your background and how you came to Thrive?

Bill Burke, the VP of Revenue Integration, referred me to Thrive. Bill and I used to play Men’s League Hockey together and he thought I would be a great match for a new role at Thrive as the Technical Director of Onboarding.

This was precisely the work I was already doing for the last 16 years at Eze Software, which sold trading order management systems to Asset Managers.  I directed specialized consulting and engagement teams that project-managed and configured software implementations. My team building, project management, and software design background have been applicable in the managed services business as there was a need to structure project implementation processes and improve the use of internal tools.

Where did you go to school or get training?

I studied Computer Science and Business Management at Providence College for my undergraduate degree and received my MBA in Technology and Innovation from Northeastern University.

What do you most enjoy about working for Thrive?

I thoroughly enjoy implementing innovative solutions and operational processes with Thrive colleagues. The diversity and range of skills across these individuals create a fun and collaborative environment to work in. We are an agile group that works hard to do things correctly and develop processes that scale with growth. I love building an organization from the ground up and putting my team members in a position where they can be successful and grow with the business.

Are there any recent exciting projects at Thrive you can tell us about?

Recently, we have spent time enhancing our project management tools in ServiceNow. We have made significant progress building implementation templates for as many Thrive Services as possible. These implementation templates allow for consistent deployment, documentation, and support handoff practices to be followed by all parties. This makes onboarding new business units accessible and brings employees up to speed on Thrive services and our core processes.

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