Thrive Spotlight: Duane Kostas, Service Dispatch Supervisor

Welcome back to another installment of our “Thrive Spotlight” blog series.

Our featured employee is Duane Kostas, a Service Dispatch Supervisor based in the Foxboro, MA office. He manages the scheduling of Thrive’s Field Engineers, coordinates third-party resources for projects, and AdHoc matters in areas lacking Thrive employees, dispatches personnel nationwide and internationally, and fosters relationships with third-party resources to optimize service for Thrive and its customers across all company locations.

While Duane is considered a rockstar at Thrive, he used to be a literal rockstar, playing bass guitar and singing in bands for nearly 30 years! He is still passionate about music and occasionally meets with pals for jam sessions to relive the glory days.

Hi Duane! Can you tell us about your background and how you came to Thrive?

With my IT background and experience in Kaseya and ConnectWise from a previous IT support job, I started as a desk support engineer for Corporate IT Solutions in 2010. As the company expanded, I noticed the need for better team management, I became the first Service Coordinator, which was crucial in keeping day-to-day operations running smoothly. When they merged with Thrive, I came along for the ride. Post-merger, I transitioned to a Client Engagement Manager role and currently serve as the service dispatch supervisor for Thrive. Having a technical background has helped me to succeed in both roles.

Where did you go to school or get training?

I received technical training at Newbury College in Brookline, Massachusetts, and Roger Williams University in Bristol, Rhode Island. I earned an associate’s Degree in Programming from Newbury College and received an Outstanding Student Achievement Award for graduating with a 4.0 GPA.

What do you most enjoy about working for Thrive?

What I appreciate about being part of the Thrive team is the company’s enduring presence. Thrive’s continuous growth and resilience during the challenges of the COVID-19 pandemic speak volumes about the strength of its management and the dedication of its employees. It’s something that holds significant value for me.

Are there any recent exciting projects at Thrive you can tell us about?

I’m excited to continue to focus on enhancing Thrive’s dispatching process. I’m dedicated to refining the system by providing training and developing accessible documentation for everyone.

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