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Employee Spotlight

Employee Spotlight: Jenny Brackett, Client Success Manager

Employee Spotlight: Jenny Brackett, Client Success Manager

Welcome back to another installment of our “Thrive Spotlight” blog series.

Our featured Thrive Employee is Jenny Brackett, Client Success Manager.

Jenny describes working as a Client Success Manager at Thrive a bit like New England weather – you never know what the day will bring! The CSM team works hard to stay informed, build relationships, reduce churn and keeping our clients working and happy all in a very fast environment. Technology waits for no man.. or woman!

Jenny lives in Gorham, ME – just a few minutes outside of Portland. Now that her two boys are almost grown, she has a bit more time to spend tending to her flower gardens when the weather is fine. When the weather doesn’t cooperate – Jenny always has a project going – much to her husband’s dismay!

Hi Jenny! Can you tell us about your background and how you came to Thrive?

I came to Thrive by way of one of the first acquisitions back in 2018. Growing up and working in Vacationland (aka Maine!), I learned valuable customer service skills. You want to keep those good spenders… I mean clients, coming back!

Where did you go to school or get training?

Life! I haven’t quite decided what I want to do when I grow up yet. Anything and everything I have learned about technology has been patiently and freely explained to me by some incredible co-workers.

What do you most enjoy about working for Thrive?

That all depends on who’s behaving themselves that day… my colleagues, or the clients!

Any recent projects at Thrive that you can tell us about?

It’s an exciting time to be working at Thrive, from bringing new CSM’s into the fold, new companies, new clients – my coffee cup is always full trying to keep up!

Are you interested in learning more about Thrive? Click here!

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