Employee Spotlight: Brenda Marrero, Client Success Manager
Welcome back to another instalment of our “Thrive Employee Spotlight” blog series.
Our featured Thrive Employee is Brenda Marrero. Brenda is a Client Success Manager at Thrive.
Brenda provides building a positive, long-lasting relationship with Thrive clients as the point of contact. She ensures that the clients remain satisfied with the services we provide and help them through any issues, billing concerns, and other related account issues that may arise.
Brenda also onboards new clients, essentially serving as their initial point of contact with the company, and providing initial training on how to use the features of our Client Portal.
Brenda lives in Drexel Hill, Pennsylvania which is in the Philadelphia metro area with her husband, son and two dogs! She is originally from the New York City metro area and jokes that she is a New Yorker, living in Philadelphia, and working in New Jersey.
Hi Brenda! Can you tell us about your background and how you came to Thrive?
I started my career as an Electrical Manufacturers Representative in the New York City metro area. After several years in the electrical industry, and several more years of experience in client management and success, I moved on to having my own start-up company in the IoT (Internet of Things- aka smart home) industry.
Along with that, I was also a professional singer for 15 years in the New York City metro area before moving to Pennsylvania. Upon moving to the Keystone state, I began working for Apex IT Group, which was eventually acquired by Thrive in 2021.
Where did you go to school or get training?
I attended Suffolk County Community College to earn a degree in chemical dependency counseling. Obviously, life took me in a different direction career-wise. I have been looking into furthering my education and plan to attend Penn State World Campus (hopefully in the fall) to earn my BA in Business.
What do you most enjoy about working for Thrive?
It is so cliché but what I most enjoy about working at Thrive is the people and culture. I feel that from the top down there is genuine care and concern for the team. Like good teammates, everyone is willing to lend a hand to help the team be successful. It is a very different, and pleasant experience!
Any recent exciting projects at Thrive that you can tell us about?
A large focus for the CSM team is helping clients adopt the portal. Our portal is built in collaboration with our Service Delivery Department and is the fastest and most efficient path to problem resolution. With value add focusing on the overall client experience, the Thrive Client Portal delivers better service with less time and effort, and we are continually adding new features based on feedback from our clients!
Tell us what you like to do in your free time?
I still love to sing, and pre-pandemic, my husband and I used to go to live music shows often. I still like to do my songbird thing every now and then, sitting in as a featured guest with some musicians.
I have fallen in love with Philadelphia and enjoy visiting new places and seeing new things in this diverse city. I also love to spend time with my friends and family, which include my husband (Eric), our 4-year-old son (Liam), my mother-in-law (JoAnn), my mother + her husband (Viera & Joe), and our 2 Staffordshire Terriers (Skye and Lennox II).
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