Project Delivery Lead – MA

Location:  MA

To Apply: Send resume to careers@thrivenetworks.com

About Us:

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview:

As a member of the Thrive Project Delivery team, you will be responsible for design and delivery of customer projects. The applicable projects will be a mix of new customer implementations and existing customer work.  Existing customers will license new products/services and require changes to items already deployed.   A project delivery lead is the main point of contact for customers for the duration of the project and will need to drive the project to success through clear expectation setting, task management, and status updates.  A project delivery lead will communicate with and organize thrive internal resources including engineers, consultants, and architects.  The ideal candidate needs to possess strong project management skills and have experience in managed services and technology solutions.  Exceptional communication and organizational skills are necessary to gain customer confidence and bring projects live quickly.

Day to Day Responsibilities:

• Investigate customer project needs by working with sales, account managers, and consultants to understand project success criteria and technical requirements
• Perform project plan design to meet the critical path and customer timeframes; employ project charters, RAID Logs, and business requirement documents
• Lead the project by assigning tasks to Engineers and communicating statuses to customers through status update meetings
• Keep project resources on task, maintain project plan data, and drive projects to completion
• Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases 

Minimum Qualifications:

• Ability to be a leader of a cross functional project team, as the delivery lead is ultimately responsible to the customer
• Advanced experience (2+ years) in project management and professional services
• Experience implementing managed services and information technology solutions
• Solid understanding of cloud computing, networking, cyber security, and disaster recovery concepts
• Skilled in managing project plans, writing project artifacts, and documenting customer workflows

It would be great if you also have:

• Project management certification (PMP, CAPM, Prince etc.)
• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes
• Willingness to improve team process and contribute to team and company initiatives