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How Thrive Ensures Client Success

A managed services provider should be both an innovator and an advisor, helping to set the stage for its clients’ business growth and success. Thrive’s best practices and proven engagement model ensure our clients’ IT infrastructure is well-managed, secure, and highly performant. By consistently delivering the best possible customer service experience, the Thrive team has become trusted partners for our emerging, mid-market, and enterprise clients.

To ensure client success, Thrive brings together the people, processes, and platforms that businesses need to succeed, making us valuable partners for our clients up and down the East Coast.

Our Customer Account Management Model

Our Customer Account Management, or “pod” model, includes virtual CIOs, Principal Consultants (PCs), Client Engagement Managers (CEMs), and Account Executives (AEs). When clients call, they speak to a well-versed team member assigned specifically to the account. There’s no need to wait around for a response, as we provide managed services coverage 24 hours a day, 7 days a week.

Industry-Specific Knowledge

We’re proud to assist organizations across the business spectrum, to strategically implement IT infrastructure that meets industry-specific demands.

We serve leaders in several sectors, including:

  • Financial services
  • Life sciences
  • Healthcare
  • Education
  • Retail
  • Legal

Most importantly, we track the latest government, security, and related regulations to ensure clients have comprehensive protection and a tailored cyber security plan.

The Thrive Platform

Powered by ServiceNow, the Thrive Platform is a comprehensive IT service management resource. Not only does this platform automate previously manual tasks, but it also informs decisions and educates an entire workforce. When logging in to the platform, clients can see the latest system news and status reports, access product sheets, and learn about the latest trends in IT through our blog posts.

The platform also includes a full training library, which helps align an entire organization’s IT and cybersecurity operations, limiting end user downtime and business disruption.

NextGen and Traditional IT Services

Thrive’s NextGen managed services accelerate any IT program, optimizing business performance and future-proofing digital infrastructure in the process. Managed Cloud, cyber security, and disaster recovery offerings bring clients into the 21st century and help them prepare for future growth.

Of course, our traditional IT services, which include hardware and software, server infrastructure, and office firewalls, also provide a level of customization for clients. With each service, we leverage the latest technology to deliver the most beneficial solution for each client’s needs.

Our Mission – Serving Clients Every Day

Over the years, we’ve built a corporate culture around client success, which drives us every day. We are constantly evaluating, building, and delivering the best IT solutions to our clients, and staying up to date with the latest trends in the marketplace.

The dedicated engineers and team members on our staff are committed to serving the needs of Thrive’s clients and have a passion for knowledge that informs their decision-making.

We strive to deliver an engaging and welcoming client experience every day. Get in touch with us to learn more about our services and see how we can transform your IT infrastructure.