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Employee Spotlight

Employee Spotlight: Kirsten Mills, Service Delivery Manager

Employee Spotlight: Kirsten Mills, Service Delivery Manager

Welcome back to another installment of our “Thrive Spotlight” blog series.

Our featured employee is Kirsten Mills, Service Delivery Manager for the Southeast Region.

Kirsten is always on the go and also enjoys spending quiet weekends with her family at home in Pelham, Alabama.

Hi Kirsten! Can you tell us about your background and how you came to Thrive?

I joined Thrive in January 2022 as part of the InCare Technologies acquisition. I handled labor and agreement invoicing, vendor audits, AR and collections. I worked closely with managed services engineers/managers and other InCare teams on audits and invoicing.

Working with various departments, especially engineering, and having a great CFO, Michele Boner, who supported and pushed me to be creative and outspoken, helped me learn about our products, customers, and the company.

In July 2022, Chae York (RVP of Service Delivery for the Southeast) asked me if I would be interested in moving to a Service Delivery Manager role. I accepted and have loved every minute of my new position, and my accounting skills have proven invaluable in my new work environment.

What do you most enjoy about working for Thrive?

I like my colleagues and the fast-paced service desk, and I learn something new every day. Every team/department I have interacted with at Thrive inspires me and is always helpful and willing to listen.

Working at Thrive, I feel valued, heard and supported. The company does a beau