Applying Total Quality Management Principles to Cyber Security and IT Management
IT executives and leaders are charged with building scalable, reliable, and secure environments. As more sensitive, regulated, and business-vital documents and transactions are digitized, even traditional businesses must embrace cybersecurity as a way of life. With this comes a mandate to develop and deploy a security program, which necessarily must include a component for continuous improvement. Security threats are constantly evolving, and threat or security fatigue can increase the pressure on security teams to keep up. Adding structure to the continuous improvement process can help relieve some of that pressure to “stay on top of everything” all the time.
Total Quality Management (TQM) and Why It Matters
While it is unclear who first coined the term “Total Quality Management”, the modern incarnation in the US was created by the US Navy. While overall consensus of what is or is not “TQM” is ha