Thrive Spotlight: Matthew Palmer, Senior Account Manager

Welcome back to another installment of our “Thrive Spotlight” blog series. 

Our featured employee is Matthew Palmer. As a Senior Account Manager, Matthew manages some of the largest and most complex New York-based Financial Services clients at Thrive. You could think of Matt as a quarterback – leading internal Thrive teams by example and navigating the intricacies of account management. 

While he lives in northern New Jersey, and works remotely most of the time, Matt can be found in the office once a week with the Manhattan team. Outside of work, he is an avid runner, running every day to prepare him for several half marathons and the marathon he’s completed. Regular hikes with his dog are a little slower paced! A connoisseur of wine and bourbon, Matt has visited the Kentucky bourbon trail and Napa several times. One trip to Napa included a proposal – she said yes!  Spending time with his wife and two beautiful daughters is the highlight of every day. 

Hi Matt!  Can you tell us about your background and how you came to Thrive?  

I worked in hardware sales (printers, scanners, consumables, etc.) for six years prior to coming to Thrive. I wanted to break into an industry that relied less on hardware (at this time it was barely post-COVID, so the supply chain was a mess!) and had a bright future. When I started, it was eye opening, to say the least, and it took me a while to truly understand what our customers need and how to support them. However, I had great mentors along the way, and I was able to use the myriad of resources we have at Thrive to make sure I had the knowledge I needed to succeed. I am happy to now be one of those resources and help others. 

Where did you go to school or get training?  

I am a Rutgers University graduate; I received my bachelor’s degree in 2012 and my MBA in 2017. Other than that, it’s been learning on the job and retaining as much information as possible along the way. 

What do you most enjoy about working for Thrive?  

There are two specific characteristics about Thrive that I love. For one, we sell basically everything in the IT space, and this makes it much easier for us to be the one provider for a company. Great customer relationships built on trust essentially eliminate the need for them to shop around for other services because they know they can rely on Thrive. Because of the variety of products and services we offer, we have a lot of people with a lot of knowledge, all coming from different backgrounds. The second thing I love about Thrive is the people. It sounds crazy because you’d think everyone could say this about  the company they work for, but Thrive’s employees really care, especially the people at the top. I’ve pulled  executive level employees into meetings for so many different reasons because we all share the common goal of wanting to make our customers happy and support their businesses. One thing I say to every new employee that I work with is, “balance is key to our job.” Finding a way to make our customers love us and be an advocate for us, while at the same time introducing new solutions that can help them achieve their goals can be very difficult to do. Again, it starts with trust and communication. 

Are there any recent exciting projects at Thrive you can tell us about?  

 Any time we have a new solution, it’s exciting for the Account Management team. It’s sort of the grown-up version of getting a new toy to play with. You need to learn about it and understand it and then get the confidence to go out and talk about it. What we do is all about confidence – in ourselves, our team, our mission, and our level of service. Thrive is always adding new solutions that are the right fit for us and our customers. 

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