Thrive Spotlight: Janet Salvo – Service Delivery Manager

Thrive Spotlight: Janet Salvo – Service Delivery Manager

Welcome back to another installment of our “Thrive Spotlight” blog series.

Our featured employee is Janet Salvo, Service Delivery Manager. Working in Event Management, Janet and her team are responsible for the monitoring of networks for all our clients and troubleshooting all alerts that come through. Her responsibility in the department is to manage the amazing team that she works with. She tries to make sure that she is always keeping her team, our clients, and the company happy by working on updating our processes and procedures.

Janet lives in Westbook, Maine, just outside of Portland, and works out of our Cumberland, Maine office. Janet loves to spend time with her friends and family. She has a kayak and loves to bring it out on the river, since it is such a peaceful place. Janet also likes live music and is eagerly waiting to go an upcoming country festival in Portland, Maine. She is a Dog Mom to her two beloved Italian Greyhounds, Biscotti and Whisper, and a Bunny Mom to Luna, who all bring her so much joy and laughter.

Hi Janet!  Can you tell us about your background and how you came to Thrive?

I was a bit of a “Jack of All Trades” before going to school for IT and coming to Thrive. I had many hats: real estate, dog grooming, dog training, and a massage therapist. Each of the positions presented challenges that lead me forward to the next one.

IT has always fascinated me. I started out with an Apple 11e when I was younger and as I grew older, people always came to me to resolve their computer issues. One time, when I was living in California, I was working at the Comedy Store in LA as one of the overnight managers. I took a four-day weekend to Palm Springs and the computer system at “The Store” went down. I had to walk them through getting it back up and running over the phone.

Ultimately, my decision to pursue IT became clear. I enrolled in school, and from there my journey led me to Thrive. This path has aligned perfectly with my long-term career goals, although, once I hit retirement, I think I will get back into dog training!

Where did you go to school or get training?

I attended the Northeast Technical Institute and graduated from the Network Administration and Design Program.

What do you most enjoy about working for Thrive?

Hands down, the people, my teams, the people I work with outside of my team, and our clients. I am a people person, so I love being able to work with so many.  It is also a pleasure to help my team grow. I recently had the chance to help some of my team members move into new departments they dreamed of being in and it was incredibly rewarding.

Are there any recent exciting projects at Thrive you can tell us about?

We do have an upcoming project coming up that will greatly impact my team and I am super excited about it. This is in the final stages of being created and as of now, there is no set go live date, so I don’t want to share too much yet. Aside from that, my team is constantly changing processes to make the workload more efficient.

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