Thrive Spotlight: Angela Capen – Strategic Communications Manager

Welcome back to another installment of our “Thrive Spotlight” blog series.

Our featured employee is Angela Capen. As the Strategic Communications Manager, her responsibilities and impact are far and wide. Within Thrive she ensures employees have clear, consistent, and timely information that helps them stay aligned, engaged, and connected to Thrive’s brand, mission, and goals. A big part of Angela’s work involves developing and executing communication strategies that support small, medium, and large company initiatives.  Always considering the listener or reader’s experience, she partners with leaders across the business to understand team needs, determine what channel would be best to deliver the message, and ensure complex or technical information is conveyed in a clear and easily digestible format. Her external work includes collaborating with departments such as Sales and Operations to communicate important client-impacting information. From new product launches to upcoming maintenance windows, and everything in between, Angela’s dedication to excellence and attention to detail is critical in keeping all informed!

Since communications aren’t always a 9-5 responsibility, downtime isn’t Angela’s strong suit – though she does recognize the importance of taking a break. If she’s not working from home or spending a day in the Foxboro office, Angela loves to go camping with her family. They have a seasonal site at a local campground where they thoroughly enjoy being able to shut off from the world for a bit and get outside into nature. She perfectly describes camping as providing the relaxation that revitalizes and recharges, keeping minds fresh and prepared for the week ahead. When they aren’t camping, Angela loves to get out on the links with her husband and young daughter who has recently fallen in love with the game of golf!

Hi Angela!  Can you tell us about your background and how you came to Thrive?

I’ve spent the majority of my professional life in Communications, building experience in internal, leadership and crisis communications. In 2010, I started my career at Wayfair, where I spent much of the almost 14 years there building process and procedures from the ground up.

Joining Thrive was an easy choice for me, as I was presented with an incredible opportunity to help build and expand internal communications as a whole, connecting employees and keeping them informed from all over the globe.

Where did you go to school or get training?

I attended Framingham State University, where I graduated with a major in Sociology and a minor in Psychology.

While I don’t have formal training in Communications, my background in psychology has been incredibly valuable in my role because it gave me a strong foundation in understanding how people think, process information, and respond to different kinds of messaging. It also helped me develop strong listening and analytical skills, allowing me to consider different perspectives and anticipate how people will handle change.

These skills, along with my passion for writing and ability to simplify complex information into easily digestible pieces, have contributed to my growth as a Communications professional.

What do you most enjoy about working for Thrive?

The people are what make working at Thrive so great! In the last 2 years, I have met some of the most talented, smart, and kind people here. They make waking up and logging on each morning exponentially easier as every team member here at Thrive is a “hands in” kind of person, always willing to hop on a call for a quick brainstorm session, offer feedback or suggestions, and always celebrating big wins together.

Are there any recent exciting projects at Thrive you can tell us about?

I have had the incredible opportunity to be part of many exciting projects at Thrive. One in particular was launching our internal company intranet. While it’s common to feel the need to “get it right” immediately, the team at Thrive is exceptionally supportive and understanding that these things can often take time to go from Beta to a fully launched product.

Thanks to the collaborative efforts of numerous teams and departments, we now have an internal intranet with capabilities. Every day, we move closer to having a fully functioning website that delivers information and resources directly into our employees’ hands. It has been such a fun project to work on, and we are just getting started!

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