Critical Steps to Improving Network Security

Proper enterprise network security is of vital importance to data protection and the ongoing productivity of an organization.  With the increased use of technology that helps enterprises to maintain the competitive edge, most businesses are required to employ IT security personnel full-time to ensure networks are protected from the rapidly growing industry of cyber crime.

IT security professionals are responsible for monitoring the network for security vulnerabilities on a daily basis.  Vulnerabilities are holes in the network that hackers can use to perform exploits.  An exploit can potentially cripple a network and bring down an organization for an indefinite period of time.  To protect a network against unauthorized access you must use (more…)

The Pros and Cons of Using a Virtual Private Network

Many companies that have a series of branch offices or a staff that works remotely deploy what is known as a virtual private network or VPN.  The primary purpose of a VPN is to allow business partners to communicate over a secure network from a remote location via IPsec or Internet Protocol Security.  By using a VPN companies view this as one of the safest ways to link users together that are distributed across multiple locations.

Not only are VPNs used to communicate securely over a public network such as the Internet VPNs are also (more…)

Cloud Computing – Your New IT Manager

Cloud ComputingCloud computing is a term used to define products and services delivered through the internet. Since its introduction this IT phenomenon has been growing and evolving towards the right way. Cloud computing has been defined by a leading technology researchers as “a style of computing where massively scalable IT-related capabilities are provided as a service using internet technologies to multiple external customers”. Also known as hosted services, the cloud computing services offering virtualized and web services, along with some other new technologies have turned managed IT systems upside down, (more…)

Keeping an Eye on Technology and Training

Keeping an Eye on Technology

Times they are a-changin’ and they won’t wait for the rest of us to catch up. Technology is in every nook and cranny of my life, which has created a deep-rooted need I never knew I had for instantaneous access to anything and everything.

Nothing makes me more aware of the technological advances over the past few years than my 20-month old son. He wants to play Elmo’s Monster Maker on a smartphone, watch Mickey Mouse Clubhouse on-demand, and listen to his favorite music online. All of these just-in-time modes of access to media are happening everywhere, not just when it comes to children’s entertainment.

So how do all of these changes in technology impact business, specifically with regard to learning in the workplace? New means of communication and staying connected are enabling people to share information and participate in learning in newer, more collaborative ways. As younger generations enter the workforce, they look for quicker ways to learn, gain access to information, and share their own thoughts and ideas. They look for faster connections to peers and colleagues regardless of geographical separation.

With the changes in how we communicate or even access information happening so radically, training and development must transform along with them. The lines between formal “classroom-style” learning and informal “social” learning such as on-the-job training will be more blurred than ever with the growing adoption of newer technologies in the training and development industry.

Newer Trends in Technology & Training

Here are a few newer training methodologies gaining lots of traction over the past several years that look to be noteworthy trends in 2011 when it comes to professional learning: (more…)

New Year’s Service Resolutions for 2011

Thrive Tech Blog - Customer Services Resolutions for 2011As 2011 begins, I think it is an important time to reflect on all that has transpired over the past year and what we can all do to better ourselves. This time of year always provokes thoughts of self improvement, goal planning, and reaching personal milestones.

We tend to always take the personal approach of self-improvement and ways in which we can better ourselves in regards to the typical things such as health, relationships, financial status, and kicking bad habits. However, what we tend not to do is think about a set of New Year’s resolutions from a business standpoint and customer service perspective. Specifically, looking at ways we can better our service delivery to our clients.

There is always room for improvement when it comes to customer service. My hopes are to transcend the typical New Year’s resolutions from the personal perspective to the customer service perspective. So, without further adieu, here are my New Year’s resolutions…

How We Will Provide Better Customer Service in 2011

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