Service Bridge
A Unified IT View for Better Business Decisions
One of the challenges of modern IT infrastructure is its complexity. Most organizations are using dozens of different applications and environments, from SaaS services to public cloud to data centers. There is a way to navigate that complexity by unifying disparate environments into a single platform.
This gives you a holistic view into your business and IT systems which can elevate your user experience.
Build a Bridge Between Multiple ServiceNow Instances
Thrive’s TransformIT platform is one of the select ServiceNow partners that can implement and execute ServiceNow Service Bridge.
Service Bridge is a specialized application which unifies multiple ServiceNow instances seamlessly. One of the challenges of adopting services and applications from different vendors and environments is that it may require adapting your internal processes to match the vendor’s requirements and support. Thrive helps you overcome that in two ways: by implementing Service Bridge to provide that connection between disparate environments and by aligning our IT teams with your own teams so that everyone is working together.
This approach harmonizes your complex IT services and allows mature administration such as automation and workflow management. Service Bridge allows you to get the most of your ServiceNow investments and maintain your own unique workflows.
Connect Your ServiceNow Instance with Critical Third-Party Applications
Thrive technical services can work with you to integrate critical third-party or SaaS applications with your TransformIT ServiceNow instances. Our technical advisors can help identify data requirements, workflows, and stakeholders and can then develop required integrations through the ServiceNow API. These systems include:
- HR information systems such as ADP, Monday, and Workday
- ITSM and ticketing systems such as Jira, Freshservice, and Zendesk
Thrive technical services go beyond planning and development. Our teams support you throughout the lifecycle of your systems, including identifying and remediating bugs, managing outages, and resolving synchronization issues.
Bridge the Gaps in Your IT
Service Bridge brings visibility and control to your complex IT environment. Connect with us today to learn how we can unify your systems, simplify operations, and elevate user experience all in one place.