Privacy Policy

US Privacy Policy

Privacy

This privacy policy applies to https://www.thrivenextgen.com owned and operated by Thrive Operations. (“Thrive”, “We”, “Us”) This privacy policy describes how Thrive collects and uses the personal information you provide on our web site and customer portal. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Information collection and use

We collect the following personal information from you on our site:

• Contact Information such as name, email address, mailing address, phone number
• Billing Information such as billing address
• Unique Identifiers such as user name, account number, password
• Information about your business such as company name, address, business type

We use this information to:

• Assess the needs of your business to determine suitable services
• Send you requested product or service information
• Respond to customer service requests
• Administer your account
• Send you a newsletter
• Send you marketing communications
• Respond to your questions and concerns
• Improve our Web site and marketing efforts
• Conduct research and analysis

Service providers

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service and sending emails. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information confidential.

Legal Disclaimer

In certain situations, Thrive may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If Thrive is involved in a merger, acquisition, or sale of all of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

User access and choice

Upon request Thrive will provide you with information about whether we hold any of your personal information. To request this information please contact us by emailing our Privacy Team at privacy@thrivenextgen.com or by contacting us by telephone or postal mail at the contact information listed below.

If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page, by emailing our Privacy Team at privacy@thrivenextgen.com or by contacting us by telephone or postal mail at the contact information listed below. If you no longer desire our service, please contact us directly.

We will respond to your request within reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at unsubscribe@thrivenextgen.com.

Tracking technologies

Thrive and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. To manage Flash cookies, please the Adobe website at http://www.adobe.com.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.

Security

The security of your personal information is important to us. When you enter sensitive information on our site, we encrypt the transmission of that information using reasonable security (TLS). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.

Additional information

Links to 3rd Party Sites Our Site includes links to other Web sites whose privacy practices may differ from those of Thrive. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Collection and use of 3rd party personal information

You may also provide personal information about other people, such as their name, date of birth and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

Blog

Our Web site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at privacy@thrivenextgen.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@thrivenextgen.com.

Social media widgets

Our Web site includes Social Media Features, such as the Facebook Like button, links to our various social media pages and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to this policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact: Marketing, Thrive Operations, 25 Forbes Boulevard, Suite 3, Foxborough, MA 02035, or email us at privacy@thrivenextgen.com.

© 2020 Thrive Operations, LLC

Canada Privacy Policy

THRIVE OPERATIONS CANADA LTD – WEBSITE PRIVACY POLICY

PRIVACY STATEMENT

At Thrive, we are committed to protecting your privacy and safeguarding your Personal Information (as defined below). This Privacy Statement describes the Personal Information that we collect from online users of our website, including, but not limited to, our clients, job applicants, event attendees, prospective clients (collectively, “you” and “your”) and how we use, process and disclose such Personal Information. It also explains the choices you have regarding such use and disclosure and how you may correct your Personal Information.

This Privacy Policy applies to Thrive Operations Canada Ltd, and our respective affiliates in Canada (collectively, “Thrive”, “we”, “us” or “our”). If you are in a jurisdiction outside of Canada, you may not have a relationship with us, but rather with one of our affiliates.

By using our website, the Client Portal, and/or Thrive services, you consent to our privacy policy/policies.

Overview of Our Privacy Practices

• Information we collect about you – We collect your personal information directly from you through your interactions, use, and experiences with our website and/or Client Portal, attendance at events, job applications and client services. For more information about the types and sources of information we collect about you.
• How we use your personal information – We use your personal information to provide you with our products and services, to personalize your experience with Thrive and to make recommendations to you, to advertise and market to you, to evaluate and assess your job application, to provide you with individual client services, to register you for events and to comply with applicable laws.
• How we transfer or disclose your personal information – Thrive may transfer your personal information to other Thrive affiliates and our third-party providers who help us perform services. There are also rare cases where we may be required to disclose your information without your consent, such as when we are ordered by a court or other regulatory body to do so.
• How we use cookies and other technologies – Our website, Client Portal, online services, email messages and other online services may use cookies and similar technologies to help us personalize your experience, better understand your preferences, understand which parts of our website you have visited and gather usage and performance data.
• Locations and Retention – Personal information collected may be stored and processed outside of Canada. While it is in another jurisdiction, it may be accessible to national authorities and law enforcement of that jurisdiction. We keep personal information only so long as is needed in order to meet the purposes set out in this Privacy Policy, including for the purpose of enabling us to meet any legal or regulatory requirements, as well as to provide our customers services in accordance with applicable contracts.
• Consumer Rights (including accessing or amending your information) and Contacting Thrive – You may have certain consumer privacy rights in relation to your personal information. You may exercise these rights by contacting our Chief Privacy Officer at the contact details below.

If you have a privacy question, issue, or concern, please contact us at:

Thrive Operations Canada Ltd

Attn: Chief Privacy Officer

3080 Yonge Street, Suite 6000

Toronto, Ontario M4N 3N1

Canada

Email: privacy@thrivenextgen.com

 

• How we secure and safeguard your personal information – Thrive takes reasonable steps to implement safeguards designed to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure.
• Third Party Websites – We may provide links to other websites, which may collect personal information about you if you click on them and are redirected. The information practices of those third-party websites are not covered by this Privacy Policy, and you should review the privacy statement of those websites.
• Children’s Privacy – Our website, Client Portal, products and services, surveys, and forms are not intended for, nor directed at children. We do not knowingly collect personal information from children through our websites.
• Changes to this Privacy Policy – We may make changes to this Privacy Statement from time to time. If there are material changes to the Privacy Statement, we will revise the “last updated” date at the bottom of the Privacy Policy. We encourage you to periodically review this Privacy Policy to learn how Thrive is protecting your information.

 

“Personal Information” shall have the same definition as the applicable law, and if no such definition applies then it shall means information provided to Thrive by or at the direction of Client, or to which access was provided to Thrive by or at the direction of Client, in the course of Thrive’s performance under an agreement or through use of this website, the Client Portal, is submitted on a form, or otherwise that: (i) identifies or can be used to identify an individual via first and/or last name in combination with an identification number, driver’s license number, biometric data, financial account number or full date of birth, health or medical information or other unique identifiers; or (ii) can be used to authenticate an individual (including, without limitation, employee identification numbers, government-issued identification numbers, passwords or PINs, financial account numbers, credit report information, answers to security questions and other personal identifiers).  Customers’ business contact information is not by itself deemed to be Personal Information. Personal Information does not include information that is deidentified, aggregate consumer information, or publicly available information.

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What information do we collect?

We collect the following personal information from you on our site:

• Contact Information such as name, email address, mailing address, phone number;
• Billing Information such as billing address;
• Unique Identifiers such as user name, account number, password;
• Information about your business such as company name, address, business type.

We collect information from you when you register or submit information on our website, use our Client Portal, subscribe to our newsletter, respond to a survey or fill out a form (i.e. job application).

When registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, and other personal or technical information. You may, however, visit our site anonymously.

The types of information that we collect about you depends on your use of this website, our products and services and/or how you interact with us.

Job Applicants. If you apply to a job or submit your resume through our website, we will collect:

• Contact and other Personal Information, such as mailing address, telephone number and email address;
• Education and Professional Experience Information, such as educational information, areas of interest, specialized knowledge, work history and any information on your resume.
• Information about Diversity and Equity, with your prior express consent, such as information on your gender, disability and ethnicity/ race, as part of our diversity and equity efforts.
• Third Party Information, if you choose to import data from your social networking sites, such as LinkedIn, or if you provide us with a link to your profile page, such as information from your publicly available social media profile (e.g. LinkedIn profile and/or your personal website).
• Background and Security Check Information, which we may request that you provide to us only if reasonably necessary or required under applicable law.

If you submit a formal application for a position, you may be presented with a separate privacy statement. To the extent that you use any third-party platform to apply for a position, this third party platform may have their own privacy policies and we do not accept any responsibility or liability for these policies.

Clients/Customers. In order to provide our services, we may collect some personal information from clients such as name or name of client representatives (if applicable), email address, phone number, and job title.

Information collected through the Website and Web Forms. Thrive may collect Personal Information through web forms (e.g. by providing information through the Thrive website and/or Client Portal). When providing this information, please do not provide any sensitive information. Under Canadian data privacy laws, and for the purposes of this Policy, information that will generally be considered sensitive includes health and financial data, ethnic and racial origins, political opinions, genetic and biometric data, an individual’s sex life or sexual orientation, religious or philosophical beliefs, and information about a minor, although any information may be sensitive depending on the context. To the extent that the EU General Data Protection Regulation (Regulation (EU) 2016/679) governs the collection and processing of personal information under this Policy, sensitive information consists of genetic, biometric and health data, as well as personal data revealing racial and ethnic origin, political opinions, religious or ideological convictions or trade union membership.

If using an account to access parts of the Thrive website, such as the Client Portal, we may also collect registration information and credentials such as your usernames, passwords, password hints, and similar security information used for authentication. We may also collect cookie and tracking information such as Internet Protocol (IP) address, device identifier, location data, browser type and language, access times, the Uniform Resource Locator (URL), other unique identifiers, and other technical data that may uniquely identify your device, system or browser. Google, as a third-party vendor, uses cookies to serve ads on other sites. Google’s use of the DART cookie enables it to serve ads to other users based on their visit to this site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

Thrive may also use tools for customer service, technical support, collaboration, and experience optimization purposes. We use statistical, presentation, CRM, and marketing automation systems such as Google Analytics, Salesforce, Pardot, and others. Any information stored on these systems is strictly for Thrive Canada’s internal use. You can visit each of the mentioned service providers for information on how to opt out.

We take reasonable efforts to prevent the capture of information which may be deemed personally identifiable without explicit consent from the party in question and aim for transparency in our activities relating to customer information.

Another privacy-enhancement option for those wishing to block certain web browser cookies while on Thrive’s web properties would be to make use of privacy-enhancement tools such as Ghostery, which allow you to selectively block certain services. (Thrive is not affiliated with Ghostery, and makes no guarantees on their services or products)

Please contact us if you have any questions.

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What do we use your information for?

Job Applicants. If you apply to a job with Thrive, we or our third-party providers will use your Personal Information in relation to your application for employment, such as evaluating your job application and suitability for employment with Thrive.

Clients and Website Users. We provide a range of services, some of which require us to process your Personal Information. We use this information to:

• Assess the needs of your business to determine suitable services.
• Send you requested product or service information.
• Respond to customer service requests.
• Administer your account.
• Send you a newsletter.
• Send you marketing communications.
• Respond to your questions and concerns.
• Improve our Web site and marketing efforts.
• To personalize your experience (your information helps us to better respond to your individual needs).
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
• To conduct research and analysis, sales activities and/or process transactions.
• Invoice and collect payment for services and products provided by us to you.
• Develop and maintain our relationship with you and communicate with you.
• Register you for events.
• Generate insights about our business, by de-identifying it or anonymizing it and combining with other information in aggregate.
• Process and deliver products or services that you have ordered from us.
• Gather your opinion and feedback through surveys.
• Enroll you in our contests or promotional programs.
• Enforce our conditions of sale, website terms and other agreements (if applicable) with you.
• Meet our legal and regulatory requirements.
• Detect, prevent or suppress fraud or other prohibited or illegal activities.
• With your consent, send you promotional communications about new products and services that may be of interest to you.
• Otherwise as disclosed to you at the point of collection and such other uses as may be permitted or required by applicable law.

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How do we transfer or disclose your information?

We may transfer or disclose the personal information we collect to third party contractors, subcontractors, and/or their subsidiaries and affiliates (collectively, “Third Parties”) that provide services to help us with our business activities such as offering customer service and sending emails or are used in provisioning of services in accordance with our client contracts. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information confidential. Examples of Third Parties we use include providers of website hosting and management, data analysis, data backup, security and cloud storage services. The servers powering and facilitating our IT infrastructure are located in secure data centers around the world, and personal information may be stored in any one of them. These other jurisdictions may include the United States, United Kingdom, or the jurisdiction of any other Thrive affiliate, which latter jurisdiction(s) may be identified upon request.

The third-party providers may use their own third-party subcontractors that have access to personal information (sub-processors). It is our policy to use only third-party service providers that are bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by Thrive and/or its clients, and to flow those same obligations down to their sub-processors.

Please be advised that we, as well as some of the recipients of your personal information referenced in this privacy statement, may process your personal information in any province within Canada or in countries outside of Canada altogether. In some cases, data processing activities may take place where local laws may not provide the same level of data protection that exist in your local jurisdiction. In the event that such transfer occurs, we will use commercially reasonable efforts to ensure there are adequate safeguards in place designed to protect your personal information that comply with our legal obligations.

When transferring your personal data, to our affiliates, agents, service providers in other countries, we use commercially reasonable efforts to ensure that these recipients commit to upholding the principles of the Canadian privacy law requirements. We may also rely on appropriate standard contractual clauses with such recipients to ensure adequate protection for your personal data.

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How do we use your information?

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

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Do we use cookies?

Yes. We may collect information about your visits to the Thrive website, including the pages you view, the links and advertisements you click, search terms you enter, and other actions you take in connection with Thrive website and services, including the Client Portal.  Thrive and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. To manage Flash cookies, please the Adobe website at http://www.adobe.com.

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service or a sales representative.

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Email list policy

If you wish to subscribe to our newsletter(s) or other email lists, we will use your name and email address to send the newsletter to you. These email addresses will not be shared with third parties, except for confidential processing by trusted third-party providers and for security or legal compliance purposes. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at unsubscribe@thrivenextgen.com.

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Location and retention of Information

Some of our third party providers or Thrive facilities are located in jurisdictions outside Canada, which means that there is a possibility that Personal Information will be transferred outside of your jurisdiction. These other jurisdictions may include the United States, United Kingdom, Philippines or the jurisdiction of any other Thrive affiliate. When your Personal Information is collected, used or processed in another country, it is subject to the laws of that country and may be accessible to the governments, national security, courts or law enforcement or regulatory agencies in that jurisdiction.

The time periods for which we retain your personal information depend on the purposes for which we collected it or as permitted or required by law. We have retention policies in place that govern the destruction of Personal Information.

Personal Information submitted in support of an application for employment becomes part of your personnel file if you are hired. Otherwise, it is retained for a limited period of time after the end of the recruitment process and then destroyed. If we think your application information could be relevant to a future recruitment process, we will ask your permission to retain your Personal Information on file.

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Do we disclose any information to outside parties?

Thrive does not sell, trade, or otherwise transfer any personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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Children’s online privacy protection

Thrive understands the importance of protecting children’s privacy online. The Thrive website and our services are not intentionally designed for or directed at children 13 years of age or younger. Thrive does not knowingly collect or maintain information about anyone under the age of 13. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please notify us and we will promptly respond.

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Online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

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Hyperlinks / Third Party Websites

This website may include links to third-party websites, as well as content and applications hosted and served by third parties. When clicking on those links, these third parties may collect your personal information. If you follow a link to a third-party website, we encourage you to read the third-party’s privacy statement for information on its privacy practices. By following one of these links, you agree that Thrive is not responsible for the privacy policies or content of these third party websites.

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Legal Disclaimer

In certain situations, Thrive may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If Thrive is involved in a merger, acquisition, or sale of all of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

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User access and choice

We take reasonable steps to ensure that the Personal Information in our custody is accurate and up to date for the purposes for which the information was collected. At any time, you can challenge the accuracy or completeness of your Personal Information in our records.

If you have any questions about the type of Personal Information we hold about you or, where required by law, if you wish to request access or correction of Personal Information we hold about you, please send a written request to our Chief Privacy Officer. We will respond to your request within reasonable timeframe.

Upon request Thrive will provide you with information about whether we hold any of your Personal Information. To request this information please contact us by emailing our Privacy Team at privacy@thrivenextgen.com or by contacting us by telephone or postal mail at the contact information listed below. You must clearly indicate the information that you wish to have access to or wish to have amended. We may ask you for information to confirm your identity before providing you with access to information or to amend information. If you successfully demonstrate that the Personal Information we have for you is inaccurate or incomplete, we will amend our records of your Personal Information as required.

We will make such Personal Information available to you in a form that is generally understandable, and will explain any abbreviations or codes. We may make commercially reasonable efforts to transmit any amended information to third parties having access to your Personal Information, where necessary in the circumstances.

If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page, by emailing our Privacy Team at privacy@thrivenextgen.com or by contacting us by telephone or postal mail at the contact information listed below. If you no longer desire our service, please contact us directly.

Note that despite any request for a change to or removal of your Personal Information, we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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Security / How we protect your Personal Information

The security of your personal information is important to us. We implement a variety of security measures designed to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server.

When you enter sensitive information on our site, we encrypt the transmission of that information using reasonable security (TLS) or the industry standard reasonable for such processing at the time. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.

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Additional information

Links to 3rd Party Sites Our Site includes links to other Web sites whose privacy practices may differ from those of Thrive. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

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Blog

Our Web site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at privacy@thrivenextgen.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

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Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@thrivenextgen.com.

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Social media widgets

Our Web site includes Social Media Features, such as the Facebook Like button, links to our various social media pages and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

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Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on December 22, 2023.

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Contacting us

If there are any questions regarding this Privacy Policy you may contact us using the information below.

Thrive Operations Canada Ltd

Attn: Chief Privacy Officer

3080 Yonge Street, Suite 6000

Toronto, Ontario M4N 3N1

Canada

 

Email: privacy@thrivenextgen.com