How Thrive Uses AI to Help You
We Use What We Deliver
At Thrive, we don’t just recommend AI-driven technology. We use it every day. Our NextGen Platform is built on intelligent automation and AI-powered workflows that streamline support, speed issue resolution, and improve outcomes for our clients. By automating tasks, generating actionable insights, and enabling real-time collaboration, our experts spend less time on manual work and more time solving complex problems. The result is faster response times and a smarter, more consistent support experience.
Core AI Capabilites
Thrive’s core AI capabilities are designed to turn intelligence into action, helping organizations operate more efficiently, respond faster, and stay ahead of risk.
Automated Workflows
Intelligent Routing
Employee Productivity
What Our Customers Are Saying
“Thrive has become an indispensable ally in our pursuit of technological resilience and customer satisfaction.”
– Jay Pearson, IT Support Specialist, Transmarine Navigation
How AI Improves Customer Outcomes
Thrive uses sophisticated AI workflows to automate and manage daily operations for our service delivery, our support teams, and our clients. That translates into a better overall experience and better service performance for our clients.
- 73% First contact resolution rate
- 63% Reduction in time to resolution
- Intelligence-based task routing of 55,000 tasks per month
- Reduced operational overhead
- Higher reliability and uptime
- Better security posture