How Thrive Runs on Thrive
We Use What We Deliver
At Thrive, AI is not just something we deliver, it’s how we operate. We use the same AI-powered capabilities across our own platform and processes to drive efficiency, improve service, and scale smarter. This page shares real-world examples of how Thrive applies AI every day to streamline operations, accelerate support, and turn intelligence into action.
Real Life Use Cases
Our real-life use cases show how Thrive’s AI capabilities deliver measurable impact in everyday operations, from faster support to smarter decision-making.
AI-Powered Detection & Faster Incident Response
- How Thrive’s SOC uses AI correlation and automated playbooks
- Reduced time-to-response and increased accuracy
Automated Patch & Vulnerability Management
- How internal teams rely on automation to maintain system health
- Fewer manual tasks, higher compliance, reduced risk
Predictive Monitoring for Proactive Service
- Platform identifies anomalies before they become service-impacting
- Better reliability for customers
How Thrive Uses the Thrive Platform Internally
AI use cases leverage your existing data, processes, and organizational objectives:
Knowledgebases and Chatbots
Projects that require basic data synthesis and can be used to provide easy access or more self-service for users.
Process Optimization
AI can be used to improve an existing workflow, either by increasing the speed of processing or by developing deeper insights. These use cases work in tandem with human employees, freeing their time for more valuable work. These projects have a clear objective and simple workflow.
Accelerated Innovation
These use cases rely on more sophisticated data manipulation to reveal new, innovative opportunities. These can help with product development, customer experience, or data analytics, expanding areas of growth for your organization.
Technology Integrations That Power Thrive
How Thrive uses HPE technologies:
- Unified cloud management platform
- Cloud automation and provisioning
- Cloud cost management
- Private cloud technologies
How Thrive uses ServiceNow:
- Unified service management
- Incident workflows
- SLA alignment
- Customer experience improvements
Internal Results & Customer Impact
- 99.2% CSAT score
- 73% First contact resolution rate
- 63% Reduction in TTR
- Route over 315,000 tasks every six months using AI automation
