Client Experience

Focused on delivering an engaging, responsive, and well-thought-out client experience for all
Thrive > Client Experience

Trusted IT Guidance

For over 20 years, Thrive has provided its IT expertise to a wide range of clients. With nearly 1,000 customers around the world, we are proud to serve everyone from SMBs to enterprises, with a focus on mid-market companies. Our diverse customer base has grown over the years, and focuses on clients in financial services, healthcare, life sciences, retail, education, and professional services.

How Thrive Delivers the Ideal Client Experience

We take a forward-thinking approach to account management, seeing where your business is succeeding and where improvements can be made.


We take a deep dive to understand your goals, challenges, and critical infrastructure, providing guidance and technology for the present while predicting future growth.


Thrive serves as an advisor and advocate, educating you on the latest trends in the industry and peer technology adoption. We will provide guidance specific to your industry and identify process improvements.


Our team constantly reviews your business and technology needs, offering solutions to address and remediate. Trend analyses and reports help drive data-focused decisions benefitting your business.


An annual IT assessment will show specific technology needs, with solutions designed around your business challenges and requirements.

Assessing IT Environments to Deliver Solutions

A major part of our client approach includes assessing IT environments for scalability, reliability, and security. We will create a personalised list of recommendations as part of an annual strategic assessment.

Recommendations will be provided in the areas of:

  • Server infrastructure
  • Backup & disaster recovery
  • Email and messaging platforms
  • Cybersecurity
  • IT governance
  • Cloud strategy

A Team Fully Dedicated to Your Needs

When you need to reach the Thrive team, we’ll be there to assist you. Our Thrive Client Portal offers easy access to knowledgeable engineers, with the ability to create a support ticket and track updates in real time. We are also available via email, and will work efficiently to respond and assign a Thrive team member to your request.

For critical, business-impacting incidents, our support team offers around-the-clock monitoring of network issues and concerns.

Providing Technology Solutions Tailored to Your Business

Our Thrive5 Methodology helps clients protect important information and key applications. With access to the latest Cloud and on-premises technologies, we will build a strategy for the present and the future based on your IT needs.

Choose Thrive for Your NextGen IT Needs

See our approach to clients in action. We look forward to having the opportunity to serve you while ensuring your business is always prepared for what’s next.