Author Archives: Megan Carnes

Cybersecurity spend is projected to reach $183 billion by 2028, but that growth masks a dangerous misconception. Many midmarket organizations equate rising IT budgets with improved security, assuming that broad spending on technology automatically translates to better protection.

However, this is creating a widening gap between what companies perceive and their actual security readiness. IT spend is not a proxy for cybersecurity, and 2026 is the time for midmarket companies to rethink how they evaluate their security estate.

Some MSP roll-ups, such as Thrive, are banking on a full integration of acquisitions. New Charter has prioritized founder involvement.

“While we continue to build the platform together, we do it with an eye for how existing leaders can continue the loyalty in their markets and continue to drive growth in their markets,” Melby said. “We can’t afford to have subpar leadership.”

Platform operators are learning lessons together as they push the industry into unknown territory, according to Melby.

t’s been just over a year and a half since I first outlined the forces producing a class of bigger-than-big MSP platforms with nine-figure top lines and competitive advantages that will be difficult—though not impossible—for others to overcome. Few of those dynamics has changed much in the intervening months.

MSP revenue, for example, continues rising. Managed services spending worldwide will climb by up to 10% this year to $635 billion, according to Omdia, and reach $950 billion by 2030, while some 59% of the over 1,100 North American MSPs surveyed by ScalePad for a just-published study are expecting 11% or better growth in 2026.

At Check Point, our partners are more than collaborators. They are the driving force behind our customers’ success, our innovation, and our ability to stay ahead of today’s rapidly evolving cyber threat landscape.

This year, we are thrilled to recognize an extraordinary group of partners who demonstrated exceptional performance, growth, technical excellence, and commitment to helping organizations stay secure

Thrive CEO Bill McLaughlin refuses to call his company a managed service provider.

The company, which McLaughlin calls a “next gen service provider,” embeds AI and automation, in-house cybersecurity and cloud solutions into a managed IT services foundation. McLaughlin, who became CEO a year ago, is keeping those three pillars in mind as Thrive seeks to reach $1 billion in revenue by 2029.

“What we’re doing and how we’re doing it is really setting the stage for a new evolution of a service provider in our space,” McLaughlin said.

Michael Gray, CTO of Thrive

Data Privacy Day is a reminder that trust is now one of the most valuable assets organizations have, and one of the easiest to lose. As businesses rely more heavily on data and AI to drive decisions and automation, privacy can no longer be treated as a compliance exercise alone.

Strong data protection starts with understanding what data you collect, why you need it, and how it is governed throughout its lifecycle. In 2026, poor data hygiene does not just create privacy risk, it undermines the reliability of AI systems built on that data. Regulatory scrutiny will continue to increase, but the greater risk for organizations is reputational damage when customers lose confidence in how their information is handled.

Companies that prioritize transparency, accountability, and restraint in their data practices will be better positioned to build lasting trust in a data-driven world.

Göppingen, Germany — January 28, 2026 — TeamViewer, a global leader in digital workplace solutions, today announced a new partnership with Thrive, one of the top managed service providers in the US with a growing global presence. The collaboration brings TeamViewer’s Digital Employee Experience (DEX) capabilities into Thrive’s NextGen managed services platform, adding deeper insight and automation across its ServiceNow environment.

Thrive’s platform is designed to give customers clear operational visibility while reducing complexity across modern IT environments. Built on ServiceNow, it combines automation, AI, security operations, and network operations into a single, scalable foundation. By integrating TeamViewer DEX, Thrive strengthens its ability to identify emerging issues earlier and take action before they impact end users—reducing avoidable support demand and improving overall service quality.

This integration addresses a core challenge for managed service providers: moving away from reactive support models toward continuous optimization. With deeper insight into endpoint performance and employee experience, Thrive can introduce advanced automation and remediation directly into its ServiceNow workflows, helping customers run more stable, efficient, and predictable IT environments.

“Our work with Thrive is rooted in a relentless focus on the customer and their real operational challenges,” said Oliver Steil, CEO at TeamViewer. “Our teams worked closely together to connect a strong DEX offering with Thrive’s platform. The result is a more proactive approach to IT operations, where issues are surfaced earlier and resolved with greater precision.”

“Client experience is at the forefront of everything we do at Thrive,” said Bill McLaughlin, CEO at Thrive. “Our continued investment enforces Thrive’s commitment to selling peace of mind and meeting the client where they are – all while delivering business outcomes.”

“Our ability to deliver advanced client solutions is unmatched in the MSP/MSSP industry. Thrive’s platform brings together cutting‑edge AI, automation, and digital experience (DEX) capabilities to strengthen our operations and elevate the user experience. TeamViewer is the ideal partner to enhance our DEX offering, integrating seamlessly with our platform and delivering best‑in‑class DEX capabilities,” said Scott Steele, COO at Thrive.

The partnership reflects a shared view that managed services must evolve beyond traditional monitoring and ticket-based support. By embedding DEX into Thrive’s platform, IT organizations gain the insight and automation needed to improve outcomes across the digital workplace, while positioning IT as a strategic enabler of the business rather than a cost center.

About TeamViewer

TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better.

In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 645,000 customers across industries rely on TeamViewer to optimize their digital workplaces – from small to medium sized businesses to the world’s largest enterprises – empowering both desk-based employees and frontline workers.

Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance – leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.

The company is headquartered in Göppingen, Germany, and employs around 1,900 people globally. In 2025, TeamViewer achieved a revenue of around EUR 767 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.

About Thrive

Thrive is a NextGen 3.0 global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure. Learn more at www.thrivenextgen.com or follow us on LinkedIn.

Welcome back to another installment of our “Thrive Spotlight” blog series.

Our featured employee is Henry Corvers. As a Virtual Chief Information Officer (vCIO), he is part of the Advisory team, where he works closely with customers to help them achieve their business goals. Henry enjoys building relationships and earning trust. After thoroughly assessing their business risks and understanding their objectives, he identifies technology recommendations and opportunities within each customer’s unique IT environment.

Based in the beautiful town of Newcastle, Ontario, about 80 kms from Toronto, Henry loves the outdoors. He and his family, including his dog Milo, can be found fishing, camping, hiking, and exploring the amazing provincial and national parks in Canada. He and his wife enjoy taking motorcycle tours, being active in their local church community, and golfing – though they’re not expecting to make the professional circuit any time soon! Cool fact? Henry founded a Scotch club 15 years ago that still meets regularly to enjoy sampling a good Scotch. One of his favourites? Lagavulin Distillers Edition.

Hi Henry!  Can you tell us about your background and how you came to Thrive?

I have over 30 years of experience in the information technology sector, beginning my career with a computer services firm before transitioning to one of Canada’s largest retail organizations. Throughout this time, I held a series of progressively senior roles with a primary focus on infrastructure. My responsibilities have encompassed project delivery, oversight of production data centers, and the management of enterprise disaster recovery services. I joined Thrive as a vCIO for Canada through an internal referral, a role that has allowed me to apply my knowledge and experience to a diverse portfolio of customers who trust us nationwide.

Where did you go to school or get training?

I started my career as a Netware Engineer and have augmented my training with many certifications and courses online and at business training schools throughout my career.

What do you most enjoy about working for Thrive?

I have the pleasure of working with fantastic team members from many different areas of Thrive, from Account Management, Client Success, Operations and Advisory. There is a tremendous amount of knowledge and experience across these teams, and they are focused on stabilizing and improving the technology environments of our customers, allowing them to focus on business goals and objectives.

Are there any recent exciting projects at Thrive you can tell us about?

Several of the businesses I support are actively working to leverage technology for operational improvements. For example, in working closely with one of our Canadian customers, by learning their technology stack and understanding their current business goals, I was able to identify areas that required changes to improve the security and performance of their environment. Understanding the goals of the business allowed me to develop a prioritized roadmap of initiatives. The customer was very happy with Thrive and commented that their environment was already in better shape than even a year ago.

Are you interested in learning more about Thrive? Click here! 

Don’t forget to follow us on LinkedIn for the latest news, and continue checking our blog for more in our “Thrive Employee Spotlight” series. Until next time… 

Founded in 1990, The Johnson Partnership is one of the largest criminal law firms in the East Midlands, operating from 11 offices across the region and employing over 150 staff. They specialise exclusively in criminal law, fraud, and prison law. Office Manager Dawn Twigg, who joined the firm in 1993, has witnessed its growth firsthand, and with that, a growing need for secure, modern, and dependable IT systems.

Strengthening Trust After a Transition

Following the acquisition of their long-standing IT provider, The Johnson Partnership transitioned to Thrive, a much larger Managed Service Provider (MSP). The acquisition brought several adjustments and unknowns, but the assignment of a UK-based support team and an outstanding Advisory Service team led to a confident, long-term partnership. Dawn and the staff at The Johnson Partnership built a solid working relationship with their team at Thrive. Thrive listened to feedback, adjusted processes, and brought back a level of familiarity and responsiveness that the firm’s staff had come to value.

Laying the Foundation for Cyber Essentials

The Johnson Partnership renewed their contract with Thrive, driven in large part by the need to obtain Cyber Essentials certification, which had become a mandatory requirement for solicitors renewing their firm’s contracts. Without it, they would no longer be permitted to practice. The certification effort is a massive undertaking and includes server upgrades, hardware replacements, software compliance, and a move towards a cloud-first environment.

The Thrive project team helping The Johnson Partnership holds weekly meetings and provides hands-on support throughout each phase. While the path to Cyber Essentials requires a significant investment in time and money, the firm will eventually realise savings by modernising their technology. For example, decommissioning physical servers and moving services fully to the cloud eliminates the need to maintain, support, and replace expensive hardware, licensing, and warranties. Cloud migration is also an important step in enhancing both security and efficiency.

A Relationship That Drives Business Results

While the technical work has been substantial, the biggest impact of the project has been the strengthening of the partnership to the point that Thrive feels like an extension of the firm’s team. Staff now benefit from prompt, reliable support, and Dawn bears less of the burden of acting as a go-between. The goal is to ensure staff feel confident going directly to Thrive when issues arise.

What changed everything was the trusted relationship. “I can only commend Thrive,” Dawn shared. “They listened, made improvements, and have supported us every step of the way.” The firm’s Account Manager, Project Manager, Client Success Manager, and support POD all work together to ensure the best experience for Dawn and her team. As the Cyber Essentials work nears completion, The Johnson Partnership is better equipped for the future and well on track to meet its compliance deadline.

In the end, it’s not just about technology, policies, or processes, it’s about the people behind them.

“The Thrive team has been fantastic – proactive, responsive, and fully invested in helping us reach our goals.” – Dawn Twigg, Office Manager at The Johnson Partnership

About Thrive

Thrive is a NextGen global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure. Learn more at www.thrivenextgen.com or follow us on LinkedIn.

Daniel Stark Law, renowned for their commitment to excellence also stands out in their industry for leveraging technology to deliver exceptional results. Seeking to further improve their operational efficiency, Daniel Stark partnered with Thrive. This collaboration introduced innovative solutions and enhanced security, guiding the firm into a future powered by robust infrastructure.

The Search for a Strategic Ally

With ambitious goals, Daniel Stark explored Managed Services to boost performance, scalability, flexibility, and cybersecurity. Introduced by Bluewave Technology Group, Chief Technology Officer Jeff Richardson recalled, “Thrive’s presentation set them apart. They truly stood out compared to everybody else.” Confident in Thrive’s expertise, both organizations anticipated a partnership that would redefine success.

Onboarding Without Headaches

Thrive’s thorough assessment exceeded expectations. “The onboarding Project Manager was incredible – the best I’ve ever had,” said Jeff, praising the seamless transition. Advisory Services ensured alignment with best practices, while tailored solutions such as workstation patching, managed security, and infrastructure management delivered immediate value and peace of mind.

Security First, Always

Sensitive client data is the lifeblood of any legal firm. Thrive’s layered approach fortified Daniel Stark’s infrastructure, ensuring threats are addressed before they arise. “We are proactive, taking care of our infrastructure before there are issues,” Jeff emphasized. This commitment positions the firm as an industry leader in technology-driven security.

Cloud-Powered Agility

Beyond foundational services, Daniel Stark embraced Thrive’s advanced cloud solutions, enabling secure, anytime access to data and applications. Continuous monitoring and 24/7 support keep systems optimized, freeing the legal team to focus on delivering exceptional client outcomes.

Innovation That Never Stops

Thrive’s dedication to progress has fostered a culture of continuous improvement at Daniel Stark Law. As the firm grows, Thrive remains a trusted partner, driving transformation with cutting-edge technology and unmatched expertise. This partnership is grounded in reliability and transparency, ensuring every solution supports the firm’s long-term goals. By prioritizing trust and open communication, Thrive enables Daniel Stark to confidently embrace innovation and maintain a competitive edge.

“Our partnership with Thrive has been transformative, empowering us with tailored solutions that drive business outcomes and success.” – Jeff Richardson, Chief Technology Officer at Daniel Stark Injury Lawyers

About Thrive

Thrive is a NextGen global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure. Learn more at www.thrivenextgen.com or follow us on LinkedIn.