Leading Global MSSP Announces New Executive Appointment to Support Global HR Strategy
Boston, MA, April 23, 2025 – Thrive, a global technology outsourcing provider for cybersecurity, Cloud, and IT managed services, today named Kimberly Saturley as its Chief People Officer (CPO). With experience in scaling organizations, fostering inclusive and high-performing cultures, and building strong global teams, Saturley will oversee Thrive’s overarching HR strategy and operations as the company continues to grow.
With over three decades of experience leading human resources teams in high growth organizations within the technology industry, Saturley brings a deep and strategic expertise across all facets of the people function, including talent acquisition and retention, learning and development, culture transformation, employee engagement and organizational effectiveness. Before joining Thrive, Kimberly served as the Chief Human Resources Officer for Aqua Security where she built a strategic HR business model, led organizational change management efforts and cultivated cultural, and employee experience initiatives. Her leadership was recognized in the Lead(H)er 2024 series from VentureFizz, celebrating women making an impact in tech
“As Thrive continues to rapidly grow, we are determined to maintain our stellar reputation as a positive place to work by fiercely protecting our culture and advocating for our employees’ growth and development,” said Bill McLaughlin, CEO of Thrive. “Kimberly’s commitment to talent development, employee education, and a people-first culture strongly aligns with our values and as CPO I know she will be a strategic leader for our human resources department.”
Saturley’s appointment comes at an exciting time for Thrive. In January, the company received a strategic investment from Berkshire Partners and Court Square Capital Partners, supporting growth and continued opportunity in the outsourced IT space. The company also appointed Bill McLaughlin as CEO in February.
“As a Boston local and having worked globally in Tech for many years, I’m impressed by Thrive’s reputation as an employer that truly values its people. I’m honored to join as CPO at such an exciting time in the company’s journey. Thrive’s mission, values, and commitment to scaling with heart, clarity, and purpose deeply align with my own. I’m passionate about building a culture where people are enabled and empowered to do their best work, because when our people thrive, our business thrives. I’m excited to build upon a strong foundation, shaping strategies and experiences that empower our teams and elevate Thrive’s next chapter,” said Saturley.
If you’re interested in learning more about open positions at Thrive, visit the careers page.
About Thrive
Thrive delivers global technology outsourcing for cybersecurity, Cloud, networking, and other complex IT requirements. Thrive’s NextGen platform enables customers to increase business efficiencies through standardization, scalability, and automation, delivering oversized technology returns on investment (ROI). They accomplish this with advisory services, vCISO, vCIO, consulting, project implementation, solution architects, and a best-in-class subscription-based technology platform. Thrive delivers exceptional high-touch service through its POD approach of subject matter experts and global 24x7x365 SOC, NOC, and centralized services teams. Learn more at www.thrivenextgen.com or follow us on LinkedIn.
Contacts
Hannah Johnston
Investment Firm Excels with Modern Technology Download Now
Sand Grove Capital Management, a London-based alternative investment management firm, has long depended on managed IT services to support its operations. Without an internal IT team, they rely entirely on Thrive, their Managed Service Provider (MSP) to maintain a robust, secure, and business-aligned technology environment. In recent years, as market conditions have shifted, Sand Grove reassessed its IT infrastructure and service model to ensure efficiency and resilience. Thrive played a crucial role in assessing their IT operations while fostering business growth and operational improvements.
Overcoming Market Challenges: Strategic Shifts, Cost-Effective Solutions, Strengthened Security
Like many investment firms, Sand Grove encountered several hurdles as it navigated market-based challenges in the early 2020’s. External trends and unforeseen events placed pressure on fund performance, making cost-effective business solutions more critical than ever. Coming to Thrive through the acquisition of their previous MSP, Sand Grove went through a re-contracting process to take advantage of Thrive’s billing and flexible service model.
Thrive’s deep understanding of Sand Grove’s IT environment allowed for a seamless transition to the Thrive platform and ongoing transformation of their operations. Cost savings and service optimisation were achieved through a strategic restructuring of IT services, led by Thrive’s account management team. Their dedicated Account Manager ensured greater cost efficiency without compromising service quality, renegotiating contracts to deliver significant financial savings while strengthening cybersecurity and IT support.
Cybersecurity and compliance efforts saw major advancements with the introduction of DNS filtering, AvePoint M365 backups, and proactive threat monitoring. A physical monitoring device was installed in the server room, complemented by endpoint security measures to mitigate cyber threats. Additionally, Thrive improved the monitoring of remote logins, ensuring immediate alerts for unusual activity.
Operational efficiency also improved as Thrive streamlined Sand Grove’s IT infrastructure. By migrating their portfolio management system to a different environment, inefficiencies caused by multiple vendors were eliminated.
Sand Grove has the peace of mind that comes with knowing Thrive will always do what they can to support the organisation’s growth. When a critical due diligence questionnaire required completion, Thrive’s rapid response enabled Sand Grove to secure new funding, underscoring the strength of their partnership.
Thrive remained proactive in aligning IT services with Sand Grove’s business objectives, ensuring agility and resilience in a competitive financial landscape. Further technological improvements included the deployment of an enhanced incident response framework, ensuring swift action in the face of security incidents.
Prioritising Business Outcomes and Boosting Investor Confidence
Strategic IT advisory services also played a pivotal role in Sand Grove’s continued success. Regular technical business reviews with their vCIO and Account Manager provided tailored IT guidance aligned with the firm’s evolving needs. Sand Grove’s engagement in Thrive’s industry events, such as the Breakfast Club, fostered valuable knowledge-sharing and networking opportunities.
Through its partnership with Thrive, Sand Grove Capital Management has optimised IT spending, reinforced cybersecurity, streamlined operations, and bolstered investor confidence. Thrive’s proactive partnership, technical expertise, and strategic guidance have been instrumental in positioning Sand Grove for sustained success. This collaboration stands as a testament to the transformative impact of a well-managed IT service relationship, demonstrating how the right MSP can drive business growth and resilience in an ever-evolving financial sector.
“Whenever anyone logs in to their computer from abroad, we get an alert. It’s a nice layer of security. We know things are working and that there is proper monitoring going on.” – Jonathan Groom, Chief Operating Officer, Sand Grove Capital Management
About Thrive
Thrive delivers global technology outsourcing for cybersecurity, Cloud, networking, and other complex IT requirements. Thrive’s NextGen platform enables customers to increase business efficiencies through standardization, scalability, and automation, delivering oversized technology returns on investment (ROI). They accomplish this with advisory services, vCISO, vCIO, consulting, project implementation, solution architects, and a best-in-class subscription-based technology platform. Thrive delivers exceptional high-touch service through its POD approach of subject matter experts and global 24x7x365 SOC, NOC, and centralized services teams. Learn more at www.thrivenextgen.com or follow us on LinkedIn.
Reflections on a Healthcare Data Breach: Where Are We Now?One year ago, the Change Healthcare cyberattack caused a disruption of healthcare operations on a massive scale, resulting in outages, payment delays, and cancellation of patient appointments. The attack highlighted the need for healthcare organizations to strengthen their cyber preparedness and security posture and demonstrated the devastating impact an attack can have on care delivery.
One year later, challenges still remain, explains Michael Gray, CTO of Thrive.
“We are still very much at risk,” he says. “A year out after an attack, you know a lot about that attack. I watched the Change Healthcare CEO speak in front of congress about how the attackers got in, and we knew how to stop these attacks 10 years ago. There’s this theme where you can tell people the right way to do things but until they prioritize security, it’s not going to get better.”
The Change Healthcare cyberattack still resonates more than a year laterThe Change Healthcare cyberattack is recognized as the most prominent medical data breach in American history, impacting over 190 million people nationwide. Immediately after the attack, hospitals, clinics, and pharmacies suffered the repercussions as much of their critical infrastructure and operations were halted. In addition to exposing sensitive medical and financial data, the breach froze day-to-day conduct and delayed treatments, ultimately costing the parent company, UnitedHealth Group, a $22 million ransom payment. Over a year later, healthcare organizations are still grappling with the fallout from the attack.
The Change Healthcare attack should not be remembered as a one-off incident but rather as a wake-up call for what could happen to any organization in any industry dealing with sensitive data. To better prepare for and ultimately prevent similar attacks, security experts and IT professionals must learn from this incident and preemptively put the right safeguards in place in their organizations.
Thrive Spotlight: Janet Salvo – Service Delivery ManagerThrive Spotlight: Janet Salvo – Service Delivery Manager
Welcome back to another installment of our “Thrive Spotlight” blog series.
Our featured employee is Janet Salvo, Service Delivery Manager. Working in Event Management, Janet and her team are responsible for the monitoring of networks for all our clients and troubleshooting all alerts that come through. Her responsibility in the department is to manage the amazing team that she works with. She tries to make sure that she is always keeping her team, our clients, and the company happy by working on updating our processes and procedures.
Janet lives in Westbook, Maine, just outside of Portland, and works out of our Cumberland, Maine office. Janet loves to spend time with her friends and family. She has a kayak and loves to bring it out on the river, since it is such a peaceful place. Janet also likes live music and is eagerly waiting to go an upcoming country festival in Portland, Maine. She is a Dog Mom to her two beloved Italian Greyhounds, Biscotti and Whisper, and a Bunny Mom to Luna, who all bring her so much joy and laughter.
Hi Janet! Can you tell us about your background and how you came to Thrive?
I was a bit of a “Jack of All Trades” before going to school for IT and coming to Thrive. I had many hats: real estate, dog grooming, dog training, and a massage therapist. Each of the positions presented challenges that lead me forward to the next one.
IT has always fascinated me. I started out with an Apple 11e when I was younger and as I grew older, people always came to me to resolve their computer issues. One time, when I was living in California, I was working at the Comedy Store in LA as one of the overnight managers. I took a four-day weekend to Palm Springs and the computer system at “The Store” went down. I had to walk them through getting it back up and running over the phone.
Ultimately, my decision to pursue IT became clear. I enrolled in school, and from there my journey led me to Thrive. This path has aligned perfectly with my long-term career goals, although, once I hit retirement, I think I will get back into dog training!
Where did you go to school or get training?
I attended the Northeast Technical Institute and graduated from the Network Administration and Design Program.
What do you most enjoy about working for Thrive?
Hands down, the people, my teams, the people I work with outside of my team, and our clients. I am a people person, so I love being able to work with so many. It is also a pleasure to help my team grow. I recently had the chance to help some of my team members move into new departments they dreamed of being in and it was incredibly rewarding.
Are there any recent exciting projects at Thrive you can tell us about?
We do have an upcoming project coming up that will greatly impact my team and I am super excited about it. This is in the final stages of being created and as of now, there is no set go live date, so I don’t want to share too much yet. Aside from that, my team is constantly changing processes to make the workload more efficient.
Are you interested in learning more about Thrive? Click here!
Don’t forget to follow us on Twitter and LinkedIn for the latest news, and continue checking our blog for more in our “Thrive Employee Spotlight” series. Until next time…
Beyond the Breach: The Ongoing Impact of the Change Healthcare AttackThousands of healthcare providers across the country rely on Change Healthcare’s solutions and services, including the exchange of healthcare data and financial transactions between healthcare providers, insurers, and patients. The fallout from the attack led to months of outages for these organizations, and healthcare providers had to turn away patients and cancel appointments until they could recoup their systems. Eventually, United Health Group, the parent company of Change Healthcare, was forced to pay the attackers a $22 million ransom to prevent patient data from leaking.
The Change Healthcare data breach demonstrated how much an indirect attack can impact an organization and the critical need for having the right cybersecurity protocols in place. Organizations both in and outside of healthcare rely on third-party vendors, opening new vulnerabilities that could have an immense impact on operations if not addressed. Luckily, every company can learn from the Change Healthcare attack and use those lessons to build more substantial and secure operations.
Thrive Awarded State of Florida Contract for Digital Security SolutionsNew contract will provide state, county and city agencies with cutting-edge cybersecurity solutions
Tallahassee, FL April 9, 2025 – Thrive, a global technology outsourcing provider for cybersecurity, Cloud, and IT managed services, announced today that it has been selected by the State of Florida, Department of Management Services as a vendor for the Digital Security Solutions contract. This latest partnership adds to the list of state and local governments that trust Thrive to protect them from cyber threats, including phishing attempts and data breaches.
Local and state governments continue to be targets of cyberattacks, and the effect is costly. According to IBM’s Cost of a Data Breach Report 2024, the global average cost of a data breach is $4.88 million. And with a government’s limited resources, a cyberattack can be devastating, not only financially but also to the trust of its constituents.
To enable these organizations to strengthen their cybersecurity and better protect their data, Thrive has a dedicated public sector team with more than 20 years of experience. This team delivers proactive, fully managed security solutions designed to protect state agencies from cyber risk.
Florida’s Department of Management Services will allow Thrive to provide cybersecurity solutions to state agencies and other eligible entities across multiple service categories, including:
- Service Category 3: Endpoint Detection and Response Fortinet FortiEDR with Thrive Management
- Service Category 5: Email Security Checkpoint Harmony Email & Collaboration Security with Thrive Management
- Service Category 10: Secure Access Service Edge (SASE) Checkpoint SASE with Thrive Management
“State and local governments are seeing an influx of data at the exact same time that cyberattacks are becoming more sophisticated. It has never been more important to ensure government systems are updated, teams are trained, and data is protected,” said Bill McLaughlin, CEO of Thrive. “Thrive has a deep understanding of the unique needs of local and state governments across our cybersecurity journey. When government agencies like the State of Florida, partner with us, we bring in our team of experts to handle cybersecurity risk so the organization can focus on serving citizens.”
To learn more about Thrive’s CJIS offerings, click here.
About Thrive
Thrive delivers global technology outsourcing for cybersecurity, Cloud, networking, and other complex IT requirements. Thrive’s NextGen platform enables customers to increase business efficiencies through standardization, scalability, and automation, delivering oversized technology returns on investment (ROI). They accomplish this with advisory services, vCISO, vCIO, consulting, project implementation, solution architects, and a best-in-class subscription-based technology platform. Thrive delivers exceptional high-touch service through its POD approach of subject matter experts and global 24x7x365 SOC, NOC, and centralized services teams. Learn more at www.thrivenextgen.com or follow us on LinkedIn.
Contacts
Amanda Maguire
AI Is Changing The Managed Services GameThrive, an MSP based in Foxborough, Mass., is harnessing AI to transform how managed services handle routine tasks by streamlining operations, detecting issues before they arise and allowing technicians to focus on critical problems rather than getting bogged down by routine maintenance, said CEO Bill McLaughlin. This results in a smoother, quicker customer experience, which leads to higher satisfaction and efficiency, he said.
But those benefits only come through thoughtful implementation, he said.
“You need the right team in place to roll it out and, like any technology, it needs constant attention,” McLaughlin told CRN. “AI runs on data, so organizations need to ensure that the data is clean, secure and maintained.”
While AI has the potential to significantly enhance managed services, success hinges on careful planning, expert implementation and rigorous data hygiene, McLaughlin said.
“There needs to be proper quality control and security around the data you’re working with,” he said. “It’s not just about flipping a switch and turning it on. If not properly vetted, AI could introduce more problems than it solves.”
Bolster cyber resilience to increase corporate and individual securityToday, the lines between professional and personal lives are increasingly blurred, and the security of an organization is tied to the security habits of each individual employee.
Improving cyber resilience is not just about protecting company assets on servers or in the cloud — it’s about safeguarding the personal data, devices, and digital habits of everyone within an organization. Even if one employee’s account is breached, the company is at risk. In fact, in a report from Varonis, the average employee is estimated to have access to 11 million files, showing just how important the security of the individual is to the security of its employer.