Brendan White is Senior Vice President of Service Operations at Thrive, where he oversees key areas of the company’s global service delivery organization, including managed services, cloud and data center operations, network services, backup and disaster recovery, and the 24/7 Customer Service Center. He is responsible for delivering consistent, high-quality service while driving operational performance, incident management, and scalable growth.
Brendan specializes in service operations, technical resilience, incident management, and operational governance. He focuses on improving service consistency, accelerating response times, and evolving delivery models to support increasingly complex customer environments. His work helps organizations reduce disruptions and maintain secure, reliable technology that enables business success.
Known for his leadership style built on clarity, accountability, and transparency, Brendan empowers teams through clear communication and continuous improvement. He also collaborates with industry peers and technology partners on best practices for operational maturity, incident management, and enterprise service delivery.
Areas of Expertise
- Service operations & global service delivery
- Incident management & operational resilience
- Cloud, infrastructure & disaster recovery operations
- Service governance
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