About Thrive
Our Story
Thrive began in 2000 as a modest IT services firm in Concord, Massachusetts. Recognizing that the traditional break/fix model was not as desirable as it once was, the pioneering founders were among the first in the world to create proactive managed services for the SMB market. Early seed investments by M/C Partners in 2016 and Court Square Capital Partners in 2021 ushered in a new era of resilience and innovation. In 2025, Thrive received strategic investment from Berkshire Partners and Court Square Capital Partners to unlock further growth, enhancing Thrive’s position as a leading NextGen MSP/MSSP, delivering global cybersecurity, Cloud, and digital transformation managed services.
Harnessing the Power of AI and Automation
Thrive is a customer-centric company with a goal of providing world-class service and customer experience. To fulfill this goal, Thrive harnesses AI and automation throughout the customer journey to take friction out of customer interactions, accelerate customer issue resolutions, and provide experiences for the customer that are part of their workflow, not ours. Built on ServiceNow, Thrive remains dedicated to investing in enterprise-level technologies, consistently integrating the latest strategies — including agentic AI — to support and enhance multiple processes.
Thrive has tackled various challenges for its customers, including phone inquiries, chat interactions, and endpoint management. All of this accelerates Thrive’s capacity to resolve complex technical challenges swiftly and independently — powered by automated workflows, intelligent task delegation, real-time summarization, and agents that unify disconnected data streams. All of this also helps Thrive remain at the leading edge in threat intelligence and remediation. During this time of digital transformation, Thrive is supporting our customers with the best outcomes and experiences in the marketplace.
NextGen Philosophy
Our comprehensive end-to-end solutions, anchored by an unrivaled NextGen portfolio of managed cybersecurity and Cloud offerings, enable businesses to transform digitally and securely. Amid the success, Thrive has won awards for creating innovative, outsourced IT solutions to meet clients’ global technology requirements. Yet, our company’s true strength lies in our employees’ passion and dedication. Thrive’s diverse and talented team embodies a culture of collaboration, learning, teamwork, and continuous growth that powers our clients’ digital transformation journeys and delivers tremendous ROI.
Driving Better Business Outcomes
“We value the technical expertise Thrive brings as an extension of our IT team.”
Jay Wessland, CTO, Boston Celtics
Our Mission
Thrive’s mission is to be recognized as the leading technology service provider to the Mid-Market and sophisticated SMB clientele around the world.
In order to accomplish our mission, Thrive follows six key steps to ensure success:
Culture
Build a corporate culture passionate about customer success.
Talent
Hire talented, dedicated engineers and professionals with a thirst for knowledge and
commitment to first service our client’s needs.
Technology
Evaluate, architect, and deliver the most advanced, secure, and beneficial technology
solutions available in the marketplace today.
Service
Invest heavily in the Customer Experience via our Account Management model comprised of
vCIOs, vCISOs, Client Success Managers (CSMs) and Account Executives (AEs).
Teamwork
Work as a cohesive unit (Teamwork, Teamwork, Teamwork).
Integrity
Demonstrate integrity, honor, and discipline in our daily practice.