Unify Your Business Communications with Microsoft Teams Phone

As remote work continues to surge in popularity, it’s more important than ever to ensure that your team is communicating effectively and efficiently. There are a myriad of options to choose from making it seem like a daunting task to pick the best – and most secure – communication platform for your organization. Beyond the challenges of staying in sync virtually, making sure that sensitive information being shared across channels stays secure requires a robust IT infrastructure.

The Microsoft Teams app has become a fundamental tool for collaboration, integrating chat, meetings, and business functionalities seamlessly. Using Microsoft’s integrated phone services and calling plans can transform your communications infrastructure into an all-encompassing, efficient hub.

Benefits of Unifying Your Communications with Microsoft Teams Phone:

Centralized Communications System

• One-stop Communication Solution: Integrating phone services transforms Microsoft Teams from a basic collaboration tool into a unified communication system. Manage voice, video calls, and chats all within one platform—reducing the need to switch between apps and thereby boosting productivity.
• Expand Global and Local Reach: Enable your team to make and receive calls with local phone numbers through Microsoft Teams Voice, regardless of geographical location. This feature not only ensures a consistent local presence but also helps to establish a global reach without the complexities of traditional phone systems.

Cost-Effective Communication

• Significant Cost Reduction: Merging your telephony with Microsoft Teams can lead to substantial savings. Traditional public switched telephone network (PSTN) systems are expensive compared to the VoIP services that Microsoft Teams uses, which reduces call costs, especially for international communications.
• Simplified IT Management: Unifying your communication tools into the Microsoft Teams client minimizes IT complexity. This integration facilitates easier management, maintenance, and secures your communications under one platform, ultimately cutting down on IT costs.
  Boosted Productivity and Collaboration
• Seamless Office 365 Integration: Microsoft Teams Phone services are intricately linked with Office 365 applications. This integration allows for effortless access to emails, contacts, and calendars, streamlining workflows and enhancing decision-making processes.
  Accessibility and Availability – Features such as voicemail, call forwarding, and caller ID are accessible worldwide. This availability ensures that team members are reachable anytime and anywhere, enhancing responsiveness and connectivity.

Enhanced Customer Interactions

• Direct Client Engagement: Integrated calling in Microsoft Teams facilitates direct and immediate communication with clients, providing a personalized touch. Easy access to previous interaction histories offers valuable context during follow-ups, improving customer service outcomes.
• Call Center Features: Utilize advanced features like call queues, auto-attendants, and conference calls to handle customer inquiries professionally. These capabilities are essential for maintaining high customer service standards and ensuring client satisfaction.

Taking your communications to the next level is made easy by partnering with Thrive. Our managed IT service experts will work directly with your IT team to set up and manage Microsoft 365 Platform services, so that your team can communicate and work seamlessly across a secure platform. Unifying your communications will also increase organizational productivity and customer service capabilities. Businesses looking to refine their communication systems will find Microsoft Teams with integrated phone services an invaluable solution. Contact Thrive today to learn more about this advanced communication platform and propel your business to new heights of efficiency and connectivity.