Thrive, A Service Bridge-integrated ServiceNow Provider

Bridging The Gap

At Thrive, we’ve been through an amazing journey with ServiceNow Service Bridge, an extremely powerful feature that’s part of the Thrive Platform. Thrive is one of the few Service Bridge-integrated providers, providing your organization with even greater access to the Thrive Platform and its NextGen capabilities. Currently, the Thrive Platform gives clients better access to service and more accurate environment insights, while also transforming how IT is consumed through self-service.

What is Service Bridge? 

Service Bridge is an application that allows businesses to connect two (or more) distinct ServiceNow instances to seamlessly collaborate and process requests while still working within your organization’s instance of ServiceNow.  As a business grows, and recognizes the need to scale their operations and outsource security or other IT functions, Service Bridge allows its ServiceNow instance and another provider’s instance to be directly connected. This allows the organization’s designated ServiceNow administrators to build assignment groups that reference the external instance and more important fulfiller groups from a third party, if needed.

Moving forward, if an incident is opened in an organization’s service portal, the record immediately replicates to the provider instance. As the provider’s resources update the incident, all the notes are sent back to the consumer instance in near real-time. Everything is seamless to the end user. The solution builds a team-like partnership without the need to change end user interactions.

Investing in ServiceNow can be costly to organizations – both in time and resources. With Service Bridge, organizations can maximize their investment. Many IT providers or IT management software require organizations to change their process in order to work together. Service Bridge dispenses with this requirement and highlights the value of robust software integration.

Service Bridge is licensed on the provider’s instance and is free to consumers. Thrive now offers Service Bridge integrated managed services, enabling your organization to seamlessly integrate with Thrive to reach your business goals and ensure business continuity and optimal customer service. If you are a ServiceNow customer and curious about Service Bridge’s offerings and capabilities, please see the following documentation.   

Contact Thrive today to learn more about ServiceNow and Service Bridge.