Swift Action, Seamless Resolution: How Thrive Successfully Responded to Ransomware Event

A ransomware event is every organization’s worst nightmare, but it’s also a critical moment where preparation and expertise can make all the difference. Recently, Thrive’s Security Operations Center (SOC) was called into action through our Incident Response and Remediation (IRR) service to assist a client in navigating such a crisis. While no one celebrates a ransomware attack, this success story highlights how Thrive’s proactive tools and experienced team can turn a chaotic situation into a manageable one.

This client had recently begun onboarding Thrive’s IRR service, a decision that proved invaluable during the incident. During the onboarding process, they installed the Binalyze agent—our advanced digital forensics and incident response solution—on their endpoints. This proactive step ensured that when the ransomware event occurred, they were ready to utilize the powerful tools and expertise provided by their dedicated team of Thrive experts.

The ransomware incident was promptly reported to Thrive and escalated to our Cybersecurity Incident Response Team (CIRT). Thanks to the pre-installed Binalyze agents, the Thrive team was able to initiate a compromise assessment immediately. Within minutes, they were analyzing network activity and gathering critical data to understand the scope and scale of the attack.

By the time CIRT members joined the first call with the customer, they weren’t just discussing what they planned to do; they were reporting what they’d already accomplished.

Within hours of the initial report, the Thrive team triaged 84 systems, including the client’s Microsoft 365 environment. Thrive provided the customer with a detailed report identifying:

• Point of Intrusion: Where and how the attackers gained access
• Scale of Impact: The accounts and systems that were compromised during the attack

This rapid turnaround was achieved despite the client not yet subscribing to other Thrive SOC security services.
To ensure accuracy and transparency, the customer’s cybersecurity insurance company engaged a third-party forensics firm to review Thrive’s findings. The firm validated the accuracy of the assessment, confirming both the thoroughness and precision of Thrive’s work.

This independent confirmation saved the customer substantial time, allowing them to focus their energy on critical remediation and recovery tasks instead of second-guessing the initial analysis.
While no organization wants to face a ransomware event, this case demonstrated the critical value of Thrive’s new IRR service. From immediate action to validated findings, Thrive’s SOC delivered peace of mind and actionable intelligence when it mattered most.

This success story underscores the importance of preparedness and the benefits of partnering with a dedicated team of experts like Thrive. Whether it’s through robust endpoint protection, expert incident response, or ongoing cybersecurity support, Thrive is dedicated to keeping organizations secure—even in the most challenging moments. Contact Thrive today to learn more about our IRR service and how we can support your business in building resilience against cyber threats.