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Service Pledge Regarding COVID-19 (Coronavirus)

Dear Valued Customers,

Thrive is closely monitoring the COVID-19 (Coronavirus) situation and guidance from the U.S. Centers for Disease Control and Prevention (CDC) to ensure the health and safety of our team members and customers in these challenging times. We remain committed to providing the highest levels of service throughout this emerging situation.

Rest assured, Thrive has designed and implemented an operational service delivery platform that allows us to fully meet all our contracted customer responsibilities, whether our employees are in one of our five offices or working remotely. The redundancy and availability of our network monitoring systems, hosted VOIP call management system, ServiceNow ticketing and workflow management system, and every other key service delivery component are fully redundant and/or Cloud-based. Our comprehensive business continuity plan, which is routinely tested, covers all our service delivery locations nationwide and every aspect of the service you receive from us. Thrive has begun initiating certain aspects of these plans (remote resource planning and call routing), similar to what we have done in the past as related to projected extreme weather events. We are prepared for whatever comes next with COVID-19.

We highly recommend that all our customers walk through their business continuity plans to ensure that you are adequately prepared. As your services provider, Thrive is committed to help you navigate the inevitable technology challenges this situation may present, particularly around remote work, as well as meetings and collaboration. Please feel free to reach out to your account management representative with any questions or concerns.

Thank you for your confidence in Thrive and your continued loyalty as our valued customer.

Sincerely,
Rob Stephenson, CEO & Marc Pantoni, President

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