How Thrive’s Strategic Partnership with ServiceNow Powers Next-Gen Managed Services

As businesses face growing complexity across IT operations, security, and service delivery, expectations for managed service providers have fundamentally changed. Organizations no longer want reactive support or disconnected tools, they want intelligent, scalable services that drive efficiency, visibility, and better outcomes.

Together, Thrive and ServiceNow are redefining what modern managed services look like for the mid-market, combining AI-driven workflows, automation, and a unified platform to deliver faster, smarter, and more reliable IT experiences.

Building a Foundation for Scale and Innovation

From the beginning, Thrive’s goal was to build a next-generation managed services platform that could scale alongside our customers’ evolving needs. ServiceNow provided the enterprise-grade foundation to make that possible.

By leveraging ServiceNow’s AI-powered platform, Thrive has been able to standardize service delivery, streamline operations, and create consistent experiences across customers without sacrificing flexibility or personalization.

The result is a platform that enables Thrive to grow efficiently while continuing to deliver high-quality, high-touch service.

Turning Automation into Real Business Value

At a high level, the Thrive and ServiceNow partnership is about using automation to unlock human potential. In fact, Thrive routes over 315,000 tasks every six months using AI automation.

By automating thousands of routine tasks behind the scenes, Thrive empowers its teams to focus on what matters most: solving complex problems, improving outcomes, and strengthening customer relationships. Automation helps reduce friction, speed up response times, and ensure work moves seamlessly across teams and workflows.

For customers, this translates into faster resolutions, clearer communication, and a more proactive IT experience.

A More Connected Customer Experience

One of the most powerful outcomes of the partnership is the ability to work more closely with customers through shared workflows and real-time collaboration.

By integrating directly with customers’ ServiceNow environments, Thrive removes traditional barriers between provider and client. This creates a more transparent, connected service model; one where both teams operate as true partners working toward the same goals.

The result is stronger alignment, fewer handoffs, and better overall service experiences.

Preparing for an AI-Driven Future

ServiceNow also plays a critical role in Thrive’s long-term AI strategy.

With a strong data foundation and intelligent workflows already in place, Thrive is well-positioned to continue expanding its use of AI across service delivery, operations, and customer engagement. As AI capabilities evolve, Thrive can adopt new innovations quickly and responsibly, ensuring customers benefit from smarter automation without added complexity.

Moving Forward, Together

At its core, the Thrive and ServiceNow partnership is about enabling better outcomes for customers, teams, and the businesses they support.

By combining Thrive’s managed services expertise with ServiceNow’s powerful AI platform, the partnership delivers scalable, future-ready IT services designed for the realities of today’s mid-market organizations. Contact Thrive today to learn more about the partnership with ServiceNow and how Thrive is delivering best-in-class solutions for your business goals.