Desktop Support Technician

Location:  Fairfax, VA

To Apply: Send resume to


About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!


Position Overview 

Perform activities associated with implementation, integration and support of computer systems in mission-critical response operations environment.


Primary Responsibilities 

  • Workstation: unbox equipment; check inventory; set up/power on; set up default configuration; install hardware; deploy workstation
  • Install OS; test configuration; run diagnostics
  • Configure computers and devices for network
  • Image computer systems
  • Install updates and scripts
  • Run diagnostics, repair and test computer equipment/devices
  • Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner
  • Properly escalate and document unresolved queries to the next level of support
  • Regularly maintain internal service ticket and time entry information



  • Some college or equivalent experience; technical coursework
  • Entry level with some prior experience providing technical support in a business environment.
  • Windows OS experience
  • Hands-on and practical knowledge of networks and computer systems
  • Excellent oral and written communications skills with customers and peers; tactful and effective customer communications
  • Strong team player
  • Ability and willingness to evaluate and learn new technologies and apply them effectively
  • Previous position with customer service experience