Microsoft Collaboration Support Engineer

Thrive > Careers > Microsoft Collaboration Support Engineer

Location: Remote

Company/Group: https://thrivenextgen.com/digital-transformation-services/

Core Services:

  • SharePoint Online Migrations
  • Microsoft Digital Transformation
  • Business Process Automation
  • Content/Document Management
  • Collaboration Enablement
  • Training

Ideal Background:

  • Experience with SharePoint Tenant to Tenant Migrations using third party tools.  i.e. AvePoint, ShareGate, Metalogix or Mover.IO
  • Ability to troubleshoot, modify and create purpose driven PowerShell scripts.
  • Microsoft Certifications for Microsoft 365.
  • SharePoint Online, Microsoft Teams and Microsoft 365 Administration Experience.
  • Capable of understanding common languages and markup using in SharePoint Online.  i.e. HTML, CSS, JavaScript
  • Experience implementing Power Automate flows, Power Apps forms and Power BI.
  • A solid understanding Azure AD and Active Directory.
  • Familiar with information content management, document lifecycle management and governance concepts.

About the role:

  • Providing high-quality Engineering support through Thrive’s CoE (Center of Excellence) team, addressing and resolving client Microsoft 365, OneDrive, Teams, SharePoint Online and Power Platform issues.
  • Reproducing complex customer issues and resolution with a pragmatic approach.
  • Working with senior Thrive resources to escalate and resolve client issues.
  • SharePoint end user support including but not limited to: access security, new site set-up, workflow management, form creation, list and library setup etc.
  • Working through submitted cases with customers.
  • Providing purpose driven solution.
  • Proactive efforts and maintenance tasks within Microsoft 365 tenants.
  • Provide Microsoft 365 training to a varied audience or end-users and stakeholders.

Responsibilities:

  • Provide high-quality support for Thrive’s Microsoft 365 Center of Excellence (CoE) services.
  • Work well with an experienced team of support engineers, technical engineers and strategic consultants.
  • Management of personal support case queue and project tasks.
  • Intelligent and efficient closure of support cases with high visibility for the client and support team.

Skills you will employ:

  • Must possess a strong attention to detail, and a sense of urgency to resolve customer issues.
  • Experienced coordinating, identifying, isolating and resolving issues
  • Proven success in a similar support role in a Microsoft based environment.
  • Microsoft SharePoint Online knowledge and experience.
  • Present an understanding of Microsoft 365 technologies and features.
  • PowerShell scripting for Microsoft 365 tenants.
  • Intellectual curiosity and a readiness to learn new technologies.
  • Exemplary verbal and written communication skills.
  • Commitment to providing an exceptional experience to customers.
  • Creative and methodical problem-solving skills.
  • General technical knowledge and passion for Microsoft technologies.