Desktop Support Technician

Location: Fairfax, VA  

To Apply: Send resume to careers@thrivenetworks.com

About Us:

Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview:

Perform activities associated with implementation, integration and support of computer systems in mission-critical response operations environment.

Primary Responsibilities: 

  • Workstation: unbox equipment; check inventory; set up/power on; set up default configuration; install hardware; deploy workstation
  • Install OS; test configuration; run diagnostics
  • Configure computers and devices for network
  • Image computer systems
  • Install updates and scripts
  • Run diagnostics, repair and test computer equipment/devices
  • Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner
  • Properly escalate and document unresolved queries to the next level of support
  • Regularly maintain internal service ticket and time entry information

Qualifications:

  • Some college or equivalent experience; technical coursework
  • Entry level with some prior experience providing technical support in a business environment.
  • Windows OS experience
  • Hands-on and practical knowledge of networks and computer systems
  • Excellent oral and written communications skills with customers and peers; tactful and effective customer communications
  • Strong team player
  • Ability and willingness to evaluate and learn new technologies and apply them effectively
  • Previous position with customer service experience

For more information on this job opening or to apply, please email careers@thrivenetworks.com.