Desktop Support Technician

Locations: Fairfax, VA

Some local travel may be required within the city of Fairfax. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, filing cabinets and fax machines. VA

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview:

Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects.

  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Responsibilities:

  • Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
  • Install OS; test configuration; run diagnostics
  • Configure computers and devices for network
  • Image computer systems
  • Install updates and scripts
  • Run diagnostics, repair and test computer equipment/devices
  • Act as the first level support for customer technology problems and identify root causes, resolve,
  • and monitor technology support requests in a timely, effective, and professional manner
  • Properly escalate and document unresolved queries to the next level of support
  • Regularly maintain internal service ticket and time entry information

Qualifications:

  • Some college or equivalent experience; technical coursework
  • Entry level with some prior experience providing technical support in a business environment.
  • Windows OS experience
  • Hands on and practical knowledge of networks and computer systems.
  • Excellent oral and written communications skills with customers and peers; tactful and effective
  • customer communications.
  • Strong team player
  • Ability and willingness to evaluate and learn new technologies and apply them effectively.
  • Previous position with customer service experience.

For more information on this job opening or to apply, please email careers@thrivenetworks.com.