Corporate Systems Engineer

Location: Foxboro

To Apply: Send resume to careers@thrivenetworks.com

About Us

Thrive is an innovative technology solutions provider focused on Cybersecurity, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Summary

Thrive seeks to hire a Systems Engineer to further accelerate growth on a Local, Regional and National basis.  Individuals applying for this position must be highly motivated, goal oriented and focused on continuous improvement.  Candidate must be willing to work independently in a demanding and dynamic environment.  Due to the consultative nature of the sales process, candidates must also have extremely strong phone and communication skills, technical aptitude, relationship-building ability, cooperative inter-departmental team-building skills, as well as the strong desire to grow revenue, learn the business and fast-track a career path to outside sales.

The Opportunity

Thrive is currently searching for a Corporate Systems Engineer to join its internal IT team. The Corporate Systems Engineer (Tier 1) is primarily responsible for the day-to-day support of Thrive’s internal users and systems. The Corporate Systems Engineer is also responsible for researching, testing, deploying, and documenting internal system updates. The position has some security duties and will be exposed to new security technologies as the corporate system expands in that area.

Primary Responsibilities

  • Workstation – Experience required with Windows 10:
    • Maintaining and tracking of internal hardware inventory, using inventory management software.
    • Management and deployment of workstations via Microsoft Intune
    • Administration and of Thrive Office365 tenant, including Teams, and Exchange Online.
    • Onboarding of new Thrive Users and providing a basic review of our internal systems.
    • Installation, configuration, troubleshooting and customization of workstation applications per user and corporate requirements.
    • Providing technical support for users at the office locations, including desktop support, connectivity support, maintaining office printers and scanners, setting up user offices or workstations.
    • Addressing internal support tickets for Thrive Users. This includes maintaining and troubleshooting Microsoft Windows, Office, AD, and Azure, mail filtering, Endpoint protection, SSLVPN clients, remote management software, etc.
    • Knowledge and ability with remote support methods.
    • Knowledge of common protocols and client connection methods.
  • Network / Server – Experience required with Windows Server 2012, 2016:
    • Support and administer file, print, remote access, and network services.
    • Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
  • Security for Corporate Endpoint environment:
    • Management of Security Awareness Training System.
    • Administration of corporate endpoint protection.
    • Light duties regarding security program including training and end user security incidents.
  • Customer Service:
    • Setting user expectations appropriately throughout the troubleshooting process.
    • Troubleshoot and resolve non time sensitive workstation level incidents while following Thrive’s Standard Operating Procedures and Best Practices.
    • Demonstrate the correct level of urgency while resolving user incidents.
    • Understand and appropriately apply available vendor support process.
    • Produce efficient resolution to technical incidents.

Skills & Experience

Required Experience:

  • Works onsite in Foxboro office 3+ days a week
  • Able to travel to New England office locations
  • 1 plus years desktop and server support experience.
  • Must be able to work effectively in a team environment as well as alone.
  • Excellent written and oral communication skills.
  • Personally invested in own technical growth.
  • Ability to take ownership of tasks and ensure complete resolution.
  • Ability to articulate technical information and convey to non-technical people.
  • Passionate about delivering excellent customer service.
  • Ability to deal effectively with stressful situations.
  • Ability and willingness to recognize when it is necessary to escalate.
  • Provide accurate time estimates for duration of tasks.
  • Self-motivation and ability to learn new skills quickly.

Education:

  • Associate degree or Technical Degree, or equivalent work experience.
  • Competencies:
  • CompTIA Net +
  • MCITP: Enterprise Support Technician
  • MCP

Job Requirements

  • Is available to work after hours when necessary.
  • Ability to work in a 24x7x365 department.
  • Motivated to utilize personal time for career development.
  • Participate in the weekly on call pager rotation.
  • Typical office environment.
  • Located in a comfortable indoor area.
  • Most of the time is spent sitting in a comfortable position with the opportunity to move.
  • On occasion, there may be a need to move or lift light objects.

Compensation

  • Salary
  • Bonus Plan
  • Commissions