Powered by Your Feedback
Our customers’ feedback matters to us. From the initial sales process, during implementation, and through ongoing support, we strive to make every interaction the best it can possibly be. To ensure we achieve this objective, we implemented customer satisfaction (CSAT) measurement in August 2020.
Simple, Powerful Feedback
Our CSAT measurement is linked to an automated ticketing system which prompts customers to provide easy feedback on how we’re doing after every ticket raised, simply by clicking on one of three “smileys”.
A Team Dedicated to Yours
We’re pleased that since implementing this measurement, we’ve enjoyed consistently high (93-96% positive) feedback and we’re constantly reviewing our scores to see how we can continue to improve. That’s one reason you’ll see our live score on every page of our website. Few of our competitors are confident enough to do the same.
More Than Just Smileys and Numbers
There’s more to it than smileys and numbers: Our 24-Hour TAC (Technical Assistance Centre) is on hand throughout the day and night to meet the needs of our customers and ensure they are fully supported with whatever issue they may have.